Petplan Sanctuary

Before you take out insurance with them make sure you ask them specifically what it covers so there are no surprises. After paying premiums for 6 years without making a claim I was told they wouldnt reimburse the meagre 300 veterinary fees for a dog bite as it was from another dog in my pack. It was a one off incident. This dog had never bitten another dog before but apparently if they are both in the same pack you are not covered. If the dog had been a random dog and the owner and dog had run away without giving details, they would have paid allegedly. Not much point to have insurance if they have a clause for every scenario that exonerates them. When I questioned why they dont make these things clear when marketing their policies the response was they dont have time to talk through every clause. Also I didnt like the way they went about asking questions, now I realise they were obviously trying to get out of paying the claim. Apart from all of this they are very old fashioned and poor admin. They asked me to send the claim form by post then lost the form so I then had to email it. Why i couldnt email it in the first place I dont know. You can never speak to anyone in the claims department. It sounds like there is one person doing everything on her own. There are much cheaper insurance providers out there and ones that have moved with the times.
Mar 30th, 2023

No.1 in uk
Mar 14th, 2023

Horrendous. On hold for ages, then for whatever reason there was a huge delay on the line. Renewed my policy but didn't take payment! Avoid.
Sep 20th, 2022

Since opening my doggy day care business Petplan have been the only company I can hand on heart recommend to anybody. Their service is faultless and the prices are incredible. I unfortunately had to make a claim during my first year and it was dealt with promptly and professionally, alleviating a tonne of stress from a nervous new business owner! And the cover they offer is unrivalled. I can not recommend this company enough.
Jul 23rd, 2022

Jul 13th, 2022