Stewardsons Outdoor Clothing

Great , one of the best shops around for quality clothing, footwear, and accessories.
Apr 18th, 2023

Ordered womans gilet on 18 March, delivered on 21 March by Royal Mail. Well packaged, invoice included, and gilet exactly as ordered. Very good experience from ordering to delivery, excellent service.
Apr 2nd, 2023

Poor returns policy for items purchased in store. I purchased a coat in store on the 23rd December for my elderly mother for Christmas. The coat unfortunately was far too long in the sleeves and length. Following my return of the coat by post to the store I subsequently recieved a credit note and short letter advising me items purchased in store were not eligible for refunds and credit notes or exchanges would be offered instead. I am dissappointed this was not made clear to me when purchasing the coat as they were aware it was purchased as a gift for my mother. Perhaps the store has a notice up advising customers of this but I did not see it and neither did any of three staff who chatted with us that day make their returns policy known to me. I am now only too aware that stores do not have to offer refunds for unwanted or returned goods unless faulty and so the store is well within its returns policy rights not to offer me a refund. However, full refund returns policies are gestures of goodwill which reinforce good customer and retailer relations which encourage people to purchase from a store again. It is common in most good retail stores to offer refunds within a given period and it is especially important for struggling high street stores and small retailers to do so. Moreover, high street retail shops and small businesses have to compete with competitors and online stores and so having a good returns policy is vital for future business. I personally will not shop at this store again. Such poor instore returns policy is uncommon in companies who pride themselves on good customer service. .
Jan 25th, 2023

Very impressed with this store and the gentleman who owns the shop was very kind and accommodating . Great customer service and speedy delivery. Definite would recommend it.
Jan 21st, 2023

A great service , very fast delivery , and a good price , and looks like a beautiful shop to visit in reality too . Thank you to this business .
Jan 20th, 2023