Simpkins Jewellers

First class , patient of a saint , highly recommended
Feb 26th, 2023

Took a silver chain in which had several knots, they got them out while I waited for no charge. Always friendly and great customer service.
Jan 7th, 2023

Purchased a Citizen Watch on their website, only to be told a couple of days later that it was in fact shop-soiled stock and had a cosmetically damaged strap that couldnt be replaced. Was advised I had paid under window price and asked if I wanted to accept this item? I paid full asking price on the website, what difference should it make if it was cheaper than in store, Im a remote buyer online, distance selling regulations seem to be ignored? No note of condition on the website. Was pointed to their Ts&Cs that items arent guaranteed not to be shop-soiled, but the Tc&Cs even say that all items are New and Unused, so unsure what they are referring to. Very sketchy sales approach. Easy decision to cancel order and purchased elsewhere.
Nov 25th, 2022

Outstanding customer service. Very happy with the ring I purchased and service I received. Highly recommend this jewellers!
Nov 8th, 2022

I had a problem accessing the basket when ordering a citizen skyhawk watch online. A call to the Witham store and the watch order completed over the phone. Peter was exceptional, extremely helpful, knowledgeable and friendly. He even did the initial set up of the watch. Just before the store closed I had a call from a young lady who informed me that the watch was on its way and furnished me with a royal mail tracking number. The watch was delivered next morning by 10am by local Postman. An excellent team effort. A very smart watch, well packed and protected. Thank you. I will have no hesitation using this company again.
Dec 21st, 2021