Affinity Water

Repeatedly rude, disrespectful, aggressive, talking against me and appeared to be making things as difficult as possible for me this evening when I rang out of normal hours to report a water leak in the street outside 72 Normandy Rd., St Abans! Put the phone down on me after my remonstrating with her and asking her to treat me better, and ultimately saying I wanted to make a complaint! Rang back as impossible to know what is happening re the leak or the complaint! Phone apparently deliberately not answered and I obviously felt forced to give up after about another sixteen minutes unnecessarily holding on! Brent Collins.
Apr 20th, 2023

My elderly Dad who lives alone noticed his Bill was high every month ongoing. Affinity allowed me to contact them on his behalf and I explained the problem. They were immediately on it sending out engineers to check the property for leaks. The problem, no fault of the water supplier, was identified and resolved. Ronnie in customer services went above and beyond to help. Many companies today could learn lessons on how to treat customers from this organisation.
Mar 5th, 2023

Feb 7th, 2023

Disgusting behaviour by affinity water sending dept collectors out 3 days before the account is due
Nov 16th, 2022

I don't understand why people will give them 5 starts. They have no idea what they are doing. It's a very long story...but the conclusion is they are not looking professional, they don't know how to deal with a complaint or provide the result of an investigation.
Apr 13th, 2022