Grange Land Rover Hatfield

Gavin has always gone over and above from finding my perfect car to being super helpful with any issue I had after purchasing! Couldnt ask for more alway recommending to my friends who find it a bit scary buying a car on there own !
May 2nd, 2023

Apr 26th, 2023

My experience was that on arrival (on two occasions) there was nobody to great you at the front desk and you were left to find someone who then went to find the person you were there to see. Test drive experience was fine, we were left to test drive on our own with no time pressures. The salesman (Peter) was good, gave a PCP quote (which was 1.5%APR higher than I found elsewhere but not his fault). No particular hard sell of the add-on 'maintenance' products. My main issue was with the car when collected. Having been told that "we don't compromise on price, but we don't compromise on quality". I was surprised that my car had: A missing rear load cover, one of 4 carpet mats missing, a chunk out of the sidewall of one tyre that looks as though it may fail it's MOT in June, and not one but two recalls left outstanding on the car - N693 which is a security issue and N470 which needs a fuel rail replaced. I will avoid Grange in future I'm afraid and stick with my local JLR dealership.
Apr 21st, 2023

Apr 21st, 2023

Hate to write such a negative review but this dealer is just awful. They rarely answer the phone or call you back within a reasonable amount of time should you leave a message. They will happily damage your car whilst its with them for servicing. During servicing, they will find faults with your car that miraculously disappear when you mention you have a warranty. The new car sales experience is also extremely disappointing and Im regretting placing a new Range Rover order with them only a few months ago. Im a Land Rover fan and their products are great but Land Rover must insist on better standards of customer care and experience from their dealers. Maybe the product is just so popular, combined with global supply issues, dealers just dont need to care about you and your vehicle anymore. Unfortunately, I have recent experience of all of the issues mentioned. Just not good enough Land Rover Hatfield. I would call to give you this feedback directly but no one would ever answer the phone for me to do so.
Apr 21st, 2023