EcoHeat Solutions

May 25th, 2021

AVOID THIS COMPANY! OWNER UNPROFESSIONAL & RUDE The director by the name of Marco Cifaldi is very rude and unprofessional! He will claim he attended your property when he never in order to collect a small fee from you or your estate agency! Mr Cifaldis company was instructed to attend my property to complete some repairs. When I initially booked the appointment all went well and I advised my partner he would need to stay at home as we were expecting this handy man. My partner took a day off work however Mr Ciifadi or whoever he instructed never showed. Mr Cifadi reassurance me he attended and stated he would send me proof of his attendance . I am still waiting for this evidence.They later attended the property on another day and luckily my partner was home. They fixed a window and advised they will return on another day to fix the other issues. Still waiting . Last week Friday I received an email from my estate agent and Ecoheat Solutions stating a electrical safety check was required . Unfortunately I was unable to call to make a booking but I planned to contact them on Monday (today) to make a booking however This morning on my way to work I received an email from Cifiadi stating they attended my property to conduct the safety check and no one was available. Please bare in mind I had just been notified on Friday this was required and planned to book on Monday . I called Mr Cifadi. Before I could even talk, he went on to say he attended the property and no one was in. He stated he would refer me back to my estate agent . I asked Mr Cifadi when this booking was made. He stated he was not going to get in a debate with me and would be contacting my agent. I was very confused by this however he continued to call me a lair and stating I was pretending. I was so confused however as Mr Cifadi continued to shout so I decide to terminate the phone call. Mr Cifadi then calls me back, saying I should check my text message ( there was no text message regarding the electrical safety check). I tried to calm Mr Cifiadi down however he continued to shout and be verbally aggressive . I told Mr Cifiadi that his behaviour was unacceptable and unprofessional. He continued to shout so I terminated the call. Mr Cifiadi then called me back for a 3rd time stating he is not unprofessional one and I was the unprofessional one for not being at home for an appointment I never booked . Anyways avoid booking with them if you can. I dont like leaving bad reviews however my interactions with Mr Cifiadi this morning was so bad I needed to advice the public. He is very rude and verbally aggressive .i would avoid working with him if possible. I then call him back after an hour ( hoping he had calmed down) asking for the name of the his manager when I was informed he was the owner . I was shocked! He basically laughed at my wishes to complain and went on another rant. Thankful my estate agent has referred me to another reliable and professional company.
Apr 9th, 2021

Critical: Professionalism
Jul 31st, 2020

Great stsff
Nov 3rd, 2019