Hatfield Heath Broomfields Surgery

Yet again this surgery are failing to provide any kind of service. They repeatedly patronise you at reception, when after waiting in the telephone queue for 17 other patients, probably all fed up with being dismissed at the building door and sent home to call in. Since it's not possible to get a satisfactory resolution with the receptionist, nor speak to a anyone face to face, what are patients supposed to do? Isn't it about time the drs reopens properly, like everything else?
Feb 14th, 2022

Was on hold for over. A hour! To be told they havent got any appointments and do I want one for two weeks! I need it today and all the lady could say was hmm what a joke
Jan 18th, 2022

A complete joke of a surgery! The website says " we are here for you when you need us" really?? My mum has been on hold for over 2.5 hours then gets to be "caller number one" and waits for a further 45 mins, while still holding she rings from another phone to hear the message "the surgery is now closed"
Dec 26th, 2021

Friendly staff
Dec 3rd, 2021

Luckily I very rarely have to go to the Surgery. Calling by telephone you are mainly told why you should not attend. When collecting an annual prescription I queued in the freezing cold in March 22 on the day we had snow. Not a problem for me really but for other elderly patients with walking sticks I am guessing that it was. How can you ask your elderly patients to wait outside for 25 minutes in such conditions while stating on your website that you are there to take care of them! Strongly suggest a rethink of your policies.
Oct 27th, 2021