Osborne Energy

Would select 'no stars' for this company if I could. Negligent installation of loft insulation on behalf of British Gas caused damp and mould in the upstairs rooms of our house and the company is unwilling to do anything about it due to the warranty only being for 12 months. Reputable companies would not stuff the insulation into the eaves causing damp problems. Apparently, the eaves should be left clear for ventilation purposes. This was not done (amateurs) and they have absolved themselves of all responsibility due to the fact for the last 10 years we had put all the damp issues down to faulty double glazing (which we are due to replace in the New Year). Only on having the double glazing surveyed this month was the cause of all the issues identified as poorly installed loft insulation. Avoid this company at all costs - they are amateurs and don't know what they're doing. Find a reputable alternative.
Nov 26th, 2022

Unprofessional and inhuman company. They made me sign over my Eco grant 11 month ago and have still not installed a boiler and they are aware I have no heating and hot water for more than 11 month, and they do not respond to formal complaints. Please be advised the government Trustmark logo is no guarantee for decent professional customer service.
Nov 11th, 2021

I had a problem with my bathroom sink which leaked water, which in turn leaked into the kitchen and ran down the walls and across the ceiling, we had several quotes from different companies all of which were for removal of the kitchen ceiling and replacing the pipework then put back ceiling and re plaster all of which was the near 1000 mark. Id seen a leaflet come through my door recently for boiler servicing from a company called osborne energy and I wondered if they would undertake my plumbing job, much to my suprise at the time they did. John came round and I told him what the problem was, he came up with a solution that was missed buy the other companies, he ran a new pipe from the basin along the wall through the external wall then along the house and into the waste pipe. We also mentioned that the bath was running slowly so he replaced the waste water pipe in the same fashion. In addition to this we had our bathroom taps replaced (taps purchased from Amazon 23.00). All this work was done for half the price if the other companies. Im glad I took the chance on this local company. Well done.
Apr 15th, 2020

Nov 11th, 2019

Very informative
Sep 22nd, 2019