Nationwide Building Society

Sally was really helpful in assisting me today. She was natural and really understanding. A true gem and her help was really appreciated.
Nov 4th, 2022

Efficient and friendly service
Jun 5th, 2022

Very poor customer service my wife went in to possibly open account with them, but a existing customer came in and the staff member went to them.
Feb 18th, 2022

We have been attending Nationwide Bexhill branch and am very pleased and impressed with the service we've received. We have been helped by Matt Comerford who had been excellent. Matt opened 2 accounts for my kids witn no issues. Infact, he made the application process fun and the kids felt really comfortable with him. He supported them throughout the process and even gave them courtousy calls at the end. Matt further helped me with urgent documents i needed last week and was able to get this for me within a couple of hours. I know from experience that other banks would have taken days if not weeks. It was really a pleasure to deal with Matt and i hope that his immediate manager would reward him for such consistent friendly and great customer service. Well done!!
Dec 29th, 2021

My mother in law bought something from an EasyLife catalogue. Weeks later she received a letter from a subsidiary company of theirs called Gardening Direct? to say they were going to take 70 from her account in lieu of what she MIGHT purchase. She was obviously very upset about this and contacted the bank to tell them and ask for help to stop this fraud. She had to struggle in, even though she is in her 80s and recently was hospitalised after a nasty fall, where she was made to wait an HOUR before she could see someone to ask for help. She was assured that any money taken would be refunded as she had reported it promptly. Then she found that sadly, money had gone from her account. So she contacted Nationwide only to be told to ring the number on the back of her card. She did. After being transferred three times, she eventually spoke to someone who said they couldnt help her and that she had to phone the Data Manager. She asked for the phone number but was told she could not have it! It wasnt policy to give out phone numbers! She is not internet connected so had no way to look this chap up but she got an address and has written a letter with no idea if that will actually help at all. She has to struggle back into the branch to see next week if the money has been refunded. Nationwide could not have made the whole experience more stressful, difficult or upsetting for her if they tried! I think they have treated a loyal but frail customer in an appalling and callous way and clearly couldnt care less! I have advised her to move her account as soon as possible as I cannot believe this would have happened elsewhere. I have also contacted the police Action Fraud division and am seriously considering talking to the media to not only warn them off EasyLife but Nationwide too. Shame on you for rubbish customer service.
Dec 24th, 2021