MPI Brokers

Quite hidden
Apr 19th, 2023

I have used MPI for many many years now and have always had excellent communication from them. My husband broke his leg skiing in France and everything was dealt with in a very efficient way, including all the transfers to the airport from the resort, the flight and the taxi transfer the other end to get him home. This was all done without me as we had driven out! Also, 6 years ago we flew with Small Planet to Skiathos for a flotilla holiday and my bags never turned up. When I got home they reimbursed me very quickly for all the phone calls, clothes I had to buy etc. As a company we now do all our corporate insurance through MPI.
Dec 3rd, 2019

I was unlucky and had a bad accident which required me to stay in hospital for many days and to have surgery. The people at MPI broker on the end of the phone were very sympathetic and helpful when called, albeit a bit slow to sort out my transport back to the UK from the hospital. On return to the UK I received an email explaining how to claim which is quite straight forward. Simply attach receipts etc. to the email and reply. I received an email back within a few days containing their totals of what they thought I was entitled to. Theyd missed a few bits off and it eventually took a call to head office to complain to get it added on. Head office was extremely professional and understanding and explained that its a new company dealing with that side of the claim, and theyd misunderstood the policy and it was promptly sorted. Money was in my bank within 3 days. Ive rated my experience a 4* because of the delay in my transport back to the UK and the hassle I had to get all of my money back. I will 100% use MPIBroker again for my next trip as I believe these were one off issues and the rest of the service was exceptional. If youre serious about snowboarding / skiing then you should really consider this company as they cover for a lot of important stuff most insurance companies dont. Theyre also a pleasure to deal with.
Nov 23rd, 2018

I took out ski insurance cover for my son - three month policy for a ski instructors course in Canada. When I spoke to a helpful adviser at the time of taking out the policy she suggested that I should take out the top package insurance as they knew fees for the course are high and it would mean we would get a better curtailment rate if needed. I took her advice and how thankful I was that I had. My son had a bad fall 3 weeks into the course and after two weeks of not getting any better and unable to ski they advised he should be flown home. They sorted all this out - always someone up to date to speak to whatever time I called. Very helpful with the big time difference as could speak to my son and then an adviser. They booked him 1st class ticket home, paid all medical fees which were v high without any quibble, and most notable of all they paid the full amount available (5000) for curtailment - again with no quibble so long as I provided details of the course fees paid etc and date of accident and end date of course. Only took 5 days to settle all. VERY impressed, all were kind and helpful to talk to. We have insured with MPI for 17 years now as their ski package is so good and I now know that they back that with a very good service if you claim.
Nov 14th, 2018

Some parts not covered - i.e. asymptomatic asthma. However, I did need to claim after fracturing a leg bone on the slopes, bit faffy in getting things sorted, but once they were sorted, got a taxi from my accomodation to the airport, assistance at the airport followed by assistance at next airport and met by a taxi to take me home. Very valuable 20 spent.
Oct 3rd, 2017