Stanley Baker Studios Ltd

Im honestly astounded at the appalling customer service I have received from this company. My childrens school photos were taken a month ago and the last 3 weeks have been spent with me emailing and calling trying to locate them. The secretary has been so rude and after being told that the photographer has looked through them all, Ive now been told they have lost them. The school and my children are adamant they were taken but I have nothing. These are their first school photos and the only resolution I have been offered is that theyll come back at the end of the academic year to do them. Not good enough. After speaking to the managing director today I got no further. Other than he asked me to remove my comment about the loss of personal data despite my receiving this from them via email: Yes, I'm afraid after looking through all the images we have all the images the photographer had we can't find the individual shots of the boys. They are now stating that they never took the photos despite the school saying they did. What a shame that my children will never have their first school photos to look back on. Thank you Stanley Baker for appalling customer service and for tarnishing what should have been a special experience.
Nov 20th, 2022

Best customer service i have had by far. I asked for help and wasn't expecting them to be able to do it as I wasn't sure if they still had the pictures. But Carly emailed me back and said she would contact the relevant team and get back to me. Within a week Carly emailed me and I now have the pictures added to my account. Thank you again
Apr 15th, 2023

Dec 1st, 2022

Received school photos and they were extremely disappointing, childs collar left tucked into jumper, hair a mess & no attention to detail :( I understand they have a lot to do but its small simple mistakes here.. we as parents cherish these photos - very disappointed
Nov 30th, 2022

This is now 2 years in a row I dont buy my childs school photos and thats because they are awful. The impression I got when I saw the proofs is that whoever did the job was just ticking a box to move to the next one in line. I dont even understand how this makes any business sense for the company as certainly not selling these photos isnt your business model!
Nov 22nd, 2022