Emerald Elevators

Unreal, I got trapped in YOUR faulty lift, for 90 minutes, had to call YOUR number, which it turns out is a premium rate number at 65p per minute, 6 days later, said lift still isnt working - not that Id ever want to use it again. Rubbish!
Nov 2nd, 2022

Their phone number is a premium 0845 number costing 65p a minute! You pay managing agents thousands to have a working lift. When you call Emerald to find out when the lift will be fixed you are given various excuses office closed, no access to system, we only deal with emergencies, etc. Zero customer service with couldn't care less attitude.
Oct 12th, 2022

Sep 15th, 2022

Amazing company, fantastic value for money, big shout out to Abby who is so supportive and always on hand to help and advise, first class company for all your maintenance needs.
Jun 1st, 2022

The time of facts pointing out has come. This review is about the residents' experience with Emerald Elevators employed by Haus Block Management to manage lifts in One Stratford Block Complex. My experience refers to John Wetherby Court East E15 2PP. I am being very specific so the facts can be verified. The cause of the often breaking down lift in the building of seven floors has been described by various engineers as down to: 1. Overheating mechanism due to the high temperatures on the corridor. 2. Old lift cheap computer The overheating corridors have been inspected by the LFB and condemned as a health and safety concern. The management has ignored the issue (it is relevant interns of the lift repair). In short, using the situation at hand: on the 17th of September, the lift stopped at the 4th floor early in the morning. It took the lift engineer (Emerald Elevators) around 8h to arrive and instead of fixing the issue, the lift was reset (this seems to be the standard routine). Two days later on the 20th, the lift did the deja vu breakdown again (early morning, stack on the 4th floor). I am writing this review four days later and there has been no engineer to attend the lift yet. The manager wrote to me: there is no engineer available today...it is low priority repair because no one is entrapped in the lift..." Be aware that it is still pandemic and many people work from home. We get lots of daily deliveries. I live on the top floor and am quite fit. However, walking the 14 floors ten times a day carrying bags, boxes, shopping, heavy deliveries is hard if you do it every day. If you planned to have your apartment refurbished you need to cancel it in the middle of the work. My neighbour is a woman with disabilities. She was as much as many others entrapped in the lift several times and the LFB had to be called to free her because of her medical emergency. I personally have been entrapped so many times that I have become claustrophobic. I had never had issues with small spaces. After that Haus Block Management put up a note in the lift stating what was untrue: ...lifts entrapments are uncommon but if you are entrapped remain patient in the lift because it is unsafe to try to leave... it is also unsafe to be trapped in the tiny metal box in the temperatures above 35C every few days (sometimes few times in a day). Now, the lift will be reset again at some point and a few days later we shall go through the same cycle of mismanagement. A few years ago the lift was left out of service for three months (under a different lift company, so this is not to be used agains Emerald Elevators). Then it was under the management of Rendall and Rittner who were fired. The service charge we pay monthly is enormous, 200 so it is not an issue of the company not having the money to fix the problem. The question is where does the money go? We know the answer.
Jul 10th, 2021