LloydsPharmacy

Not sure what's going on with this banch, however in recent few months: 1) no one answers the phone anymore, and 2)the automated response says enter an ID - which is not appropriate for customers calling in to see if their scripts are ready. Really disappointing as it never use to be like this. Hopefully customer service/experience are seeing this and can make any adjustments needed.
Nov 17th, 2022

I have been using the Lloyds phone app for prescritions. Big hold ups on several occasions this year down to the prescription somehow not being retrieved by my chosen store in Hartley Wintney. People at Hartley Wintney unhelpful and dismissive.
Nov 16th, 2022

Went to collect my Fianc's prescription today after driving back from work. a very young lady collected it from the back. Asked me if she paid for prescriptions, I said no she doesn't, and have never been asked before. She refused to hand over the prescription and was extremely rude until I found out the reason. I couldn't get a signal for my mobile, so went to the entrance of the store to try. I gave the lady the reason and she then handed me the medication. This information I had to give was personal to my partner, hence I dint know why, and having to give the medication and reasons with other customers around hearing is extraordinary behaviour from anyone. I asked if she could put down on records so that I would not be embarrassed again and she almost shouted that NO, I cant! A shop with other customers around, and made me totally embarrassed. I replied she shouldn't be so rude and wondered why any customers would be rude back and you have a sign about rude customers and assisting the Police on the counter. What about very rude staff. We are now changing our chemist. I am almost 60, with many health issues, and to be treated like that in a shop for no reason is beyond belief. I was dressed in office clothes, I wasn't scruffy, or looked like a thug, I don't expect to be treated as such.
Jul 25th, 2022

At last new faces and new beginnings.keep up the good work
Jul 3rd, 2022

Always a long wait. They never answer the phone. Its never an easy experience
Jun 26th, 2022