Whitewater Health Hartley Wintney Surgery

Shocking! We called about our sick daughter (3) the receptionist was short with us and hung up before the conversation was finished. They ask people to be respectful of staff and yet they treat customers like livestock. Its a lottery who gets treated and every parent in the area is terrified they will have to one day need the services of whitewater health.
Apr 3rd, 2023

Thankyou to the teams at HW and Hook who, within 24 hours of my first call, had me reactivated as a patient, seen and prescribed medication. Everyone involved in the process was lovely, especially the nurse who took great care of me. You can see both practices are stretched thin and are working hard to give excellent care to as many people as they can. So glad we have these people available when needed and I hope they get the recognition they deserve
Mar 13th, 2023

Can never get appointment ur on the phone from 8.30 for a appointment on the day 45 minutes waiting to be told no appointment available has for them to do refals there no change it took 1 year for mine and stil would not if been done if I never whet In there my form was left in a box on the self this place is a shambles iv had to attend hospital no end of time over there doctors
Feb 13th, 2023

Thank you Whitewater surgery called at 9.10am this morning as my elderly father was unwell. Only on hold for 3 minutes and they arranged return phone call by GP to him at 9.20am who decided to arrange a home visit. Nurse practitioner arrived at 1.30pm thorough examination issued 3 perscptions to Whitewater pharmacy in Hook which we picked up at 5pm.
Jan 6th, 2023

Sometimes there are difficult choices to be made, wait for a couple of hours on the phone or go to the surgery and deal with receptionist ignoring you and pretending not to see you while patiently waiting behind the screen... However you choose to contact the surgery it is going to be painful, frustrating!
Dec 1st, 2022