Adventure Balloons Ltd

I love it
Mar 1st, 2023

Nov 30th, 2022

They cancelled due to the weather and are refusing to give any money back. Taken money for a service not provided. Incredibly rude and moody woman on the phone too. Sounds like they have cash flow issues and want to keep our money to keep themselves afloat.
Nov 12th, 2022

Absolutely disgusting customer service. People need to be aware that any vouchers purchased prior to Dec 2022 from this company that they have now sold part of their business to Virgin, you only find this out when you go to book. They are not contactable by phone and their email address is not valid, they have not contacted any of their existing customers to advise them. I have tried to obtain a refund as I did not choose to fly with Virgin and I wish to seek alternatives with other companies. They are refusing a full refund and want to charge admin fees, for what? They are no longer offering the service you have paid for and fob you off with their reasons which are not valid in my opinion. Buyer beware, read the poor reviews and fly with an alternative comapany.
Apr 25th, 2023

Terrible experience using this company. I tried to book multiple times for flights and even though the weather was perfect for flying they were always cancelled with no warning. I have seen other reviews of people with a similar experience so this is a recurring problem. They are so unhelpful when trying to rebook and even with difficulties regarding covid they would not allow me to extend my voucher without paying an additional 40 pound per person on an already very expensive experience. They said that you can extend the voucher if you book 5 times and all are cancelled but I was not made aware of this. Also, the months that they allow you to book are very limited making it almost impossible to book 5 times within the year allowed. Family members have also tried to use this company with no success. Do not waste your money or time on this company as you will be left disappointed.
Nov 27th, 2022