Carpet News

Our carpet was due to arrive on 10th Jan at 11oclock this was confirmed the previous day . Stripped the room ready and waited 11 oclock came ,12 oclock so rang and was told that a check would be made and I would get a call .No call, rang again no answer eventually rang the Fareham branch they checked gave me the drivers phone number so found out the carpet would be here at 4.30 . So wasted a whole day waiting unnecessarily. Lack of communication and no apology . Customers should not have to do all the chasing not happy although carpet fitters were great .
Jan 11th, 2023

Excellent service again. Ive recently moved house from Fareham so knew of Carpet News as Ive used their Fareham branch. Went into the cowplain branch as is now nearer to us and got the same excellent service we received from the Fareham branch. Very helpful, great selection and good prices. Would highly recommend
Aug 23rd, 2022

Plenty of choice of carpets at good price.
Jul 22nd, 2022

This is the first time I have made a review but felt so strongly to write it. Would I recommend this store, unfortunately not. The only reason it has one star is because of the sales assistant at the Waterlooville branch who did his best to help me but said his hands were tied! Such a shame as I thought I would help out the local high street store. Purchasing the carpet was fine, but thats where it ended. They have fitters who are a law unto themselves, and I had booked two weeks prior to have my carpet fitted. When the date arrived, any sign of carpet fitter NO, telephone call to say couldnt come NO. What a waste of an entire day and weekend removing all the furniture! I was then told by the store they didnt know when it would be fitted! This was holiday I had planned to decorate my room with furniture arriving 3 days later! Dont bother complaining to their head office in Fareham either, as the guy I spoke to who said he used to be a manager??? was as helpful as an automated telephone message need I say more. After much stress, carpet has been fitted but no apology for not turning up on the day I had booked! As per another review on here, good luck with any recompense!!
Oct 13th, 2021

Much like the other dissatisfied customers the customer service at best is appalling. Had a number of carpets in the past with no problem. 1st fit, couldn't go ahead because van had broken down. Then 3 no shows the following week. No communication whatsoever and all the guy was interested in doing was slayting his fellow worker called Gavin. He told me to 'calm down' and 'take a breath '. How dare he when the shop knew I had work that day and worked my clients around them. And again the following week!! My husband even went into the shop on the Friday, where they had the bare faced cheek to say they knew nothing about it and we were promised fitters that afternoon. Nothing!!! Then when he confirmed fitters for the following Monday (this is now 10 days later!) I'm almost made to feel grateful! All the while I'm trying to support a local business and I wish I hadn't bothered. The only reason we waited was because we wanted the carpet to match the rest of the carpet in the house. Never again. I am waiting for a call to discuss some form of recompense.... can't see that happening.
Sep 8th, 2021