rent - a - cleaner ltd

Reliable and professional service - the staff are thorough. I intend to use them again and cant recommend highly enough.
May 3rd, 2023

Professional. Experienced. Left my house spotless! Would highly recommend
May 3rd, 2023

Recently booked this company for a one off clean with the view to book a regular clean if the Service standards were good. Unfortunately I was very disappointed with this company for many reasons: 1. They left the property once they had finished and did not lock the door and property 2. The standard of cleaning in places was very poor, picture frames not dusted, floor not vacuumed well, kitchen surfaces very poor, almost not done. 3. They broke two things in the bathroom, the shower screen and bath plug. 4.The after service is disgraceful, I was shouted at on the phone and then told I had said the clean was good and they didnt know what the problem was. I at no point said the clean was good. 5. Paid for 4hrs and they stayed for 3. The cleaners were booked for a deep clean between 8am - midday. They left at 11am. 6. They broke the handle to our wine fridge. 7. Doors and skirting boards not even wiped and this was booked as a deep clean. I could go on but I really dont want to waste anymore of my time. I was offered a 50% refund for the clean, which I rejected and asked for close to 85% refund to cover the costs of repairs and missing items. This was rejected and they asked me to stop bullying them. A shambles of a company with poor standards and even worse aftercare. Add to this when I asked for their insurance details to make a claim they denied these and no wont respond. My next course of action is to notify the police of missing items as well as making a claim in court for the damage and missing items likely as a result of not locking the apartment door and leaving it open. In my opinion. Stay Way for this company. It will cost you more than you think.
Feb 23rd, 2023

As someone who runs a business of sorts myself i can only get quite upset at negative reviews - especially when theyre undeserved. Someone saved my life last night - Tom. He managed to get his people down last moment the next morning - Id been let down and I had a tenent moving in. Tears of gratitude - and Im not kidding. To be honest I wasnt too sure about paying in advance for internet arrangement so he made an exception for me so I was allowed to pay on arrival - but dont tell anyone ;-( Ladies did a great job albeit not a great deal to do for the recent refurb. Thanks again Tom and wish you well despite some very undeserved grumbling.
Jun 30th, 2022

I met this company through the Conceirge security team at my development in Chelsea, Grosvenor Waterside. Rent-a-cleaner completed my weekly cleans to an immaculate standard and Tom the office manager was super friendly and helpful. I highly recommend rent-a-cleaner
Mar 14th, 2022