Weetons Food Hall

Always pleasant to shop here, staff are lovely and the deli counter is great.
Apr 30th, 2023

Terrible service 30 minutes to get a coffee dont bother !
Apr 19th, 2023

This lovely cafe needs someone to organise how it is managed,we waited 20 mins for someone to drop a tea bag into a teapot and plate up a croissant ?
Feb 21st, 2023

I had an amazing lunch as part of my 60th today. Immaculate & Fabulous staff we also bought food to take out. I particularly liked the shop shelf presentation. Thank you all so much
Feb 20th, 2023

Shameful I am being generous giving one star! Reasons: We chose a packed sandwich We could have ordered fresh but we didn't know this at the time We asked for coffees We were told we could not eat the sandwiches inside they were takeaway sandwiches so we asked for a slice of cake to share and asked if we were then allowed to eat inside and have our coffee The server said Yes We agreed to go ahead with order and paid While waiting for our coffee and cake I had just taken a bite out of my delicious sandwich and my husband had just opened his sandwich when the same server came to us and in a harsh matter of fact voice said we are not allowed to eat those sandwiches in the cafe I said we are waiting for our coffee and cake to which she replied yes you can have them here but not the sandwiches! I asked for refund She refused I insisted and thought I was given full refund When we came out of Weetons I checked receipt It was only for the coffees and cake I went to the cash desk and insisted on refunding me for the full amount She expained as we had already opened the boxes and I had started eating mine she binned them and asked if I wanted to see the manager The manager came He explained the boxed sandwiches were not fresh Customers complain they want freshly made sandwiches He sells the boxed ones at half price and charges double for fresh ones because he has to pay his staff (who prepare the sandwiches) their wages I explained what had happened He was apologetic and asked if we wanted to come back in No I insisted on a full refund to which he agreed I told him We liked the food and it wasn't about the price It's worth paying for but the service and attitude was unpleasant It left a nasty taste really bad I said to the manager he should have the takeaways by the entrance door and not in the cafe area because it is confusing Very badly managed I don't blame staff they are only doing what they are told to do only the server could have been a bit polite She had a bad attitude as though trying to humiliate us in front of other customers We had been indoors for quite a while after having to deal with stressful situations All we wanted was a drive out and have lunch somewhere relaxing peaceful and pleasant Instead It was a very nasty upsetting experience which left us shakey and worse for wear I thought we should have stayed at home but didn't say anything because it wasn't funny .. something on the lines..We should have gone to specsavers?! Now it's funny! We found another place to have our lunch yes pleasant peaceful friendly staff and good food but previous experience still lingers on with a bad Nasty taste ugh and shakey My comfort is in that I stood firm and upright and kept my dignity by refusing the Manager's offer of inviting us in again I made it clear it was not about money or the food (should have gone to Betty's) mmm next time maybe Well since then I have given a few stars more because I received another message from the manager with an apology and to return Well it is a kind gesture from him although it took a long time its a Thank you to him I might return one day but as a mystery customer mainly to see if attitude has changed if so then it could go to 5 star
Mar 29th, 2023