Robinsons of Harrogate

Critical: Quality
Mar 30th, 2023

Critical: Professionalism, Punctuality, Quality Service: Heating system installation
Mar 18th, 2023

Critical: Professionalism
Mar 1st, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Outdoor plumbing system repair, Plumbing leak repair, Plumbing pipe repair
Aug 31st, 2022

AVOID AVOID AVOID AVOID AVOID AVOID! A hamster has more heating skills than these people. I would go into the long boring story, but basically didnt fix the problem they made it worse and charged nearly 600 for the pleasure. Use a different company . WOW! What a lovely response! I think this response gives a true reflection of the type of customer service you will get and the type of people you will be dealing with. So you came out to fix problem and changed the 3 port value. After which the heating didnt work. You then eventually came back out at a time that suited you and not the time that was agreed, no phonecall to say running late as things fo happen. You didnt have a clue what was wrong and left at 6pm leaving me and my family with no heating. You didnt seem bothered. You eventually came round at 1pm then next day althought you told me it would be 9am. When we called you to ask what time you were coming you were very aggressive saying you finished late last night (6pm) and you were having a cup of tea? Anyway ... you then changed to PCB although you admitted you didnt know what was wrong and the PCB board was probably fine, we will never know. You were asking for help on the phone with Worcester and someone else and you admitted you had connected something incorrectly. It was working for a short period of time but as there was air in the system it was making a shocking noise , so i had to turned the boiler off and decided to use a different company who were on time , who had knowledge of a heating system, who were polite , who comminucated well , who turned up on time, explained what they were doing. Services: Water heater repair, Heating system repair
Jan 6th, 2022