Morgans Carpets

Quite possibly the worst Service ever experienced, which is very difficult to write for someone who likes to support local Businesses. Poor quality work, damage to bathroom shower basin and repeated broken commitments to visit and correct the work. Lovely staff but unfortunately James hasnt seemed remotely concerned by the photos and videos provided of the poor work completed. Lovely flooring product, just a shame about the work carried out and service.
Oct 8th, 2022

Carpet purchased last year. One star given for the wide choice available and another for the excellent fitters. More importantly, we needed some minor repair work to the bedroom sub-floor. A very basic matter of sorting one bedroom floorboard plank was not remedied, despite querying this the 'handyman' advised that the thick underlay would hide the still obvious imperfection. Absolutely not! Despite requesting inspection following fitting, had to chase-up for a response. Was advised the 'handyman' would make contact, alas never heard again from anyone (several similar reviews). 3k spent, only to still have a channel right through bedroom where one floorboard needed raised/repaired. Cannot recommend due to such poor service/follow-up.
May 7th, 2022

EXCELLENT SERVICE, GREAT PRODUCTS AND REALLY HELPFUL STAFF.
Jan 25th, 2021

First class service, really impressed. They fitted out my house with beautiful carpets, with speed and expertise. Absolutely recommended!
Nov 29th, 2020

Sadly, this review can only echo those provided by others who have fallen foul of the poor workmanship and non existent customer service of this company. In Dec 2022 we agreed to a verbal quote (we never received a written one) for laying ply and vinyl in our fantastic new bathroom. In return we expected a timely and professional service. We received neither. Sealant applied around the vinyl was amateurish at best and we could definitely have done a better job ourselves without smearing and smudging it over the vinyl, skirtings and shower tray. There was another issue with the ply not being laid beneath the cabinet plinth as is standard practice. We then spent a whole month calling the shop (and provided pictures) to try to speak with James Bickerdike - who makes all the decisions - but he was never available and didnt call us back until almost a month later. We arranged for him to come out to us one morning but he didnt come as expected and when we phoned the shop again we were told he was super busy but not of course with us! He came later that day. He came to our home and was rude, disrespectful and belligerent. He constantly talked over my husband and refuse to accept that there were any issues. He failed to apologise or explain why it had taken him a whole month to visit and continued rambling and blustering all the while becoming more and more angry and it was clear that only one persons opinion mattered and it certainly wasnt ours. He is without doubt THE most unpleasant person it has ever been our misfortune to encounter in a retail environment. We gave now employed a real professional to do the work properly in order to avoid any further misery with James. Both issue could and should have been resolved with ease but James chose to go down a confrontational route. Needless to say, we cannot recommend that anyone give H Morgans their business and we just wish that we had seen the previous poor reviews. Stay clear, everyone. Be kind to yourselves.
Feb 13th, 2023