Shell

Went to get mentos fruit. Brian (sales assistant) refused to sell due to no change. Worse service I I've ever had!
Dec 24th, 2022

I received a letter saying a I owe 46 for some fuel that reversed payment after I left. I found proof on my fuel card statements showing I had paid. I went to the petrol station to explain this to the young girl(who is always very nice) she said her dad was the manager and he would ring me. He never called me and one week later I received another letter and I went again spoke to someone else and was told the same. Then today I receive a letter from the courts saying I made no contact! I am extremely angry and they have lost my weekly 120 a week fuel bill.
Oct 14th, 2022

Visited the garage yesterday. The pump I used leaked a black oily substance on the paintwork of my vehicle which I had just had washed; from the pump handle onto my car so I looked for paper towels to find none at any of the normal areas. I requested one from the member of staff behind the till clearly & concisely and return statement made no clear sense whatsoever. She then ignored me in an attempt to serve the customer behind me. I can only assume spoken English was not her first language so then why employ someone who is customer facing who is unable to converse with the general public? In addition, I wanted to use up my change for the fuel I had used. This was just insult to injury. My fuel bill was 10.50. I gave her 25.50 of which 5.50 was in change. I asked for a 10 & a 5 note in return. The transaction took what felt like a lifetime as she could not work out why I had given her more than the fuel bill. If this member of staff cannot carry out her basic responsibilities then either she is incapable of carrying out her role or your training scheme is grossly insufficient! What if there had been an accident, God forbid at the station? Would she of known what to do in the case of an emergency? I very much doubt it?! Give people the adequate training they require, pay your staff the correct (morally) wages, pass on fuel savings immediately & stop chasing margins!!!
Sep 11th, 2022

Worst garage in Harrogate never any petrol no staff don't answer phone closed again tonite lights on no one there no one answering the phone lots of times this has happened not 24 hurs
May 7th, 2022

Expensive
May 4th, 2022