Domino's Pizza - Harrogate - East

Manager is absolut tool, doesnt know how to read or speak English.
Feb 8th, 2023

Quite enjoy a Domino's when I feel like splurging on a takeaway - even more so at the minute as the deals are poor and the prices are higher than ever, but, isn't everywhere? Anyway, felt I needed to review after my nice experience the other day! My partner and I ordered on my payday, and halfway through our food, realised we didn't receive our big dip or our 1.25l bottle of Coke. I rang once we'd finished and the man who answered the phone was so nice and apologetic! The driver should have checked before leaving the store and apologised for my missing items. I said I wasn't fussed about the dip as we'd already eaten, but if the Coke could be delivered at some point that night, I'd appreciate it. An hour later, a driver knocks on my door with Coke and dip, bless him! Our pizzas were good and quite warm still (the toppings were slacking a bit, though! Basically one piece of pepperoni/tandoori chicken per slice), our chicken kickers fab and the cookies were beautiful as ever. I tend to avoid getting wedges as a side now as quite often some are undercooked because of the varying sizes. Hopefully it doesn't happen again, bit if it does, I hope the man who answered the phone answers again next time. So lovely. Good customer service!
Feb 2nd, 2023

Horrific pricing. Most expensive pizza shop in the area and that includes VERY respectable restaurants. Pizzas are extremely inconsistent and have had numerous situations where I've had to send my pizza back from the same order multiple times. I had one scenario where the pizza had to be returned 4 times! It turned up looking like it had been slung at a wall! I was told by management, despite offering to give the pizza back, to send proof to his email because he checked the pizza before they left and it was fine. I sent proof via the email address he provided. He did apologise and was also shocked at the state of the pizza and even delivered the replacement himself however this took over 2 hours of going back and forth. All my friends had eaten their food and I was left to eat alone over an hour and half after they had eaten theirs. Because of the managers shock and sincere apologies I decided to keep this quiet however after their recent hike in price, I simply cannot keep this experience to myself. SORT OUT YOUR STAFF BEFORE YOU INCREASE YOUR PRICES!! My advice to anybody considering ordering from here would be go to Pizza Hut. They are cheaper, better quality, more consistent, and deliver VERY fast. They aren't perfect but if your looking to splash out, that would be my recommendation. UPDATE - after looking online, you can quite literally get bottomless pizza from Gordon Ramsey for 16, around two thirds of the price of 1 domino's pizza. Puts it into perspective I think.
Jan 7th, 2023

The 25 mins it says on the website must be the time it takes to accept your order and send it out for delivery. Or maybe its the time from the app saying your pizza is on its way to when the app says its delivered? Or maybe its the time between when the app says its delivered to when you actually get it? Needless to say it wasnt hot when I got it, the only saving grace is I prefer coke pizza to hot pizza.
Nov 14th, 2022

They wouldnt accept cash payment.. all I had was cash so I was refused service even though last time I checked, cash was legal tender. Absolute Disgrace.
Oct 20th, 2022