The Handbag Spa

I have just received back my vintage Mulberry bag and can honestly say how delighted I am with the repairs. I had holes in every corner as well as the leather being dull and cracked in places. The metal detailing was tarnished and the check lining needed some attention. Well after 4-weeks it has been completely transformed and its like it was when my husband bought it for me 26 years ago and has been given a whole new lease of life I cant thank Sarah and her team enough and am so grateful that they took the time to bring it back to life. Its definitely coming out of the cupboard now x
Aug 29th, 2021

Exceptionally poor customer service levels. Avoid like COVID. Service is now 5 weeks overdue with no completion date provided, have to chase constantly for any update what so ever to just be told, you have to wait. Everyone understands that the pandemic has effects on business, but this company chooses not to update their customers o the service and timeframes that may be impacted. For a service you are paying double for than others provide, it's simply not good enough. Go with a smaller outfit who can provide you the quality in customer service and understand their customers.
May 27th, 2020

SCAMMERS!!!! I send THBS my bag and got an email that they have it and after one month contacted them to ask when they are going to send my bag back, and was told that they don't have my bag and that they've confused it with somebody else's bag and here I started panic - it is a very expensive bag! Long story short, after a few days UK post office send my bag back, because nobody bothered to get it from there and I consider myself lucky that at least I got my bag back at the same condition, BUT they've promised to refund my order since I've never get any services from them and after my few attempts to contact them they've just stop answering my emails. Total damage: $70 for international shipping and $340 THBS pocketed with no services.
Dec 29th, 2019

Sent my Chanel handbag for a restoration costing 200. Unfortunately when I received my handbag back after a lengthy time, I really did not see any difference apart from it being slightly darker ( all my friends agreed ) I emailed the Handbag spa and they asked me to sent the bag back ( l would have to pay ) really could not afford to do that after spending 200 already. Very disappointed indeed.
Sep 16th, 2019

I am SO DISAPPOINTED!!! I bought two pens from their website. They only offer one pink pen option, which they claim to match to multiple brands in "blush pink". My Michael Kors bag is their signature blush pink color. (I also bought a white pen for my other bag.) The pink WASN'T EVEN CLOSE TO MATCHING the color of my bag! The pink was MUCH brighter than the bag color, even when dried. I ended up having to get the paint from the pen off the bag, which was almost impossible and now it looks worse than before! I asked The Handbag Spa through email about returning the pen because it cost $40 USD (for ONE pen!) and they said I could send it back to them and they would investigate the color. I'm not sure what that means... I did send them pictures to prove it didn't match the bags they claim the pen would match. When I went to return the pen, it would have cost $120 just to ship the pen! Of course, I did not do that. I did inquire about getting a pre-paid box or shipping label and the company refused to cooperate with this request. Now I am stuck with a stupid pink pen that cost $40 that doesn't match anything I own. I think I'll just throw it away. What a waste of money, time, and patience! This whole ordeal took about a month and a half because they do not ship quickly, don't supply tracking info, and are slow to respond to requests... and did not give clear answers on any of my questions about the return of the pen ... but were very quick to say no about refunding the postage or supplying a prepaid box/label. I will never order from them again! *** I do see the owner comments on most of these reviews and simply argues with their former customer(s) or completely denies any wrongdoing or poor customer service. I expect them to reply with the same excuses and negligence to this review. Be aware, this is a 100% accurate review, as I have no reason to lie. I am, however, upset about my situation and how they handled it, and do not wish for anyone else to have the same experience. Isn't that why people write reviews in the first place? The owner can say whatever they want, but at the end of the day, the distasteful replies to customer reviews is even more off-putting and shameful than whatever they did in the first place to deserve the poor reviews. Completely disgusted with this company, even more so after reading the owners response to the MANY complaints filed in the Google reviews.
Sep 20th, 2020