The Grafton Boutique B&B
Chamber Rating
-
Richard Everitt
The room was small but adequate for a one night stay and close to the centre. Bar wasn't really a bar and just fridges stocked with bottles so enjoy the bars in town. The staff were pleasant whilst there, but not so after we left. We asked to pay our bill on checking out but were told it was paid so thought nothing more. We then got a confrontational message through the booking site to pay the drink bill..... obviously a miss on their part...' if your happy with your bill WHY don't you just pay it'. Not the communication I would expect when they didn't answer my call to do so. Not happy and won't be going again. In reply to the owners response...the phone you were contacting was having trouble receiving calls at the time due to moving to a new supplier and a simple please could you contact us would have been sufficient rather than the perceived aggressive message. We asked to settle the bill before we left and its not our problem you gave us the wrong information. Sort your billing and update your records in a timely manner!!
Apr 24th, 2023 -
Karl Cook
Feb 22nd, 2023 -
Sarah Niblock
Jan 24th, 2023 -
Toni Gibiino
Dec 14th, 2022 -
Yvonne Hartley
Nov 13th, 2022
Contact Info
- (142) 350-8491
Questions & Answers
Q What is the phone number for The Grafton Boutique B&B?
A The phone number for The Grafton Boutique B&B is: (142) 350-8491.
Q Where is The Grafton Boutique B&B located?
A The Grafton Boutique B&B is located at 1-3 Franklin Mount, Harrogate, eng HG1 5EJ
Q What is the internet address for The Grafton Boutique B&B?
A The website (URL) for The Grafton Boutique B&B is: http://www.graftonhotel.co.uk/
Q How is The Grafton Boutique B&B rated?
A The Grafton Boutique B&B has a 4.6 Star Rating from 116 reviewers.
Ratings and Reviews
The Grafton Boutique B&B
Overall Rating
Overall Rating
( 116 Reviews )Richard Everitt on Google
The room was small but adequate for a one night stay and close to the centre. Bar wasn't really a bar and just fridges stocked with bottles so enjoy the bars in town.
The staff were pleasant whilst there, but not so after we left. We asked to pay our bill on checking out but were told it was paid so thought nothing more. We then got a confrontational message through the booking site to pay the drink bill..... obviously a miss on their part...' if your happy with your bill WHY don't you just pay it'. Not the communication I would expect when they didn't answer my call to do so. Not happy and won't be going again.
In reply to the owners response...the phone you were contacting was having trouble receiving calls at the time due to moving to a new supplier and a simple please could you contact us would have been sufficient rather than the perceived aggressive message. We asked to settle the bill before we left and its not our problem you gave us the wrong information. Sort your billing and update your records in a timely manner!!
Karl Cook on Google
Sarah Niblock on Google
Toni Gibiino on Google
Yvonne Hartley on Google