Valley Gardens Resource Centre

Number is incorrect. Just trying to help a friend.
Mar 22nd, 2023

*Update Feb 2023; had a plan in place for a new care coordinator promised to me by mid January, suddenly without warning sent a letter discharging me. Their excuse was that its too psychologically distressing for me to attend. It wasnt for the two years prior to changes in April 2021. My last two appointments towards the end of 2022 were unacceptable from a trauma standpoint. Argued with untill I was left feeling totally helpless, walked out on when asking valid question and now been listed as abusive because I shouted once they left the room. Since April 2021 Ive been promised EMDR, never received it and was subsequently punished for being upset about it and wasnt allowed to ask any questions. No follow up support even though Ive begged for it, no care plan that was requested and promised over 12 months ago and told I should now go private. Been left in a mental health crisis since Thursday with no intervention. I cannot stress how much this service needs investigating, there are people worse off than me and god help them if this is what they have to deal with!! Family and friends called 100s of times when I was still under their care and 99% of the time we didnt receive a call back. Its beyond unacceptable* Update: Psychiatrist here is egotistic, tells you how your feeling, doesnt listen and when you address why youve complained you get told youre ungrateful for having to endure stress at the lack of care. You have to act like a good boy and agree with him or they withhold medication. Prescribe medication to help deal with a prescription addiction then leave me cold turkey and blame me for the withdrawal symptoms. Not every member of staff here is the same, but the psychiatrist should not under any circumstances be allowed to work with traumatised patients. My visit on 17th February 2022 was the last straw for me, I left feeling worse and totally hopeless. They cover each others backs when you point out any neglect on their side of the care plan and they happily blame it on your symptoms. Very conflicting advice, told them I feel I am unable to keep myself safe and begged for a care plan review. All that I got from that meeting was a very egotistical man telling me that I should be grateful for the lack of support Ive endured. He made snide remarks, used my symptoms to attempt to gaslight me into getting annoyed so he could refuse treatment. This situation worsened my condition for weeks following. Help? Very questionable help that is. Beyond disappointed with my treatment here from April last year, I made some progress before this but I wouldnt advise anyone with severe trauma to entrust your life with these people, if you can I absolutely urge you to go private. Paul has also made empty promises for best part of a year, no contingency plan whilst on leave and doesnt action your requests. Seemingly nice man but after 12 months of nothing but declining mental state the help hes given me is questionable. A lot of things they tell you make no sense! Hopefully an investigation will prevent any further neglect.
Mar 1st, 2023

Jan 5th, 2023

Pretty terrible overall. I was under the 'care' of a care coordinator for some time here and neither of those aspects were fulfilled. When I was referred again, I requested a different care coordinator. I spoke to someone who seemed reasonably understanding and we made an appointment for them to call me the next day. The call never came and in the months since, whenever I've tried to reach them, they have conveniently been 'out of the office'. After numerous attempts, I've given up and have had no contact from them since the appointment was made. It's safe to say that the best you can expect is for them to do the absolute bare minimum. Not worth the bother.
Dec 3rd, 2022

Shocked at what Ive witnessed from this place. Patients left in crisis with no care plan for months, staff excusing each others negligence. Told youll get a call back that day, dont hear back. Call back the next day again told the same thing. Vulnerable patients have their symptoms used against them instead of trying to help. Lying on notes to back up their lack of care. Crisis team left notes and not responsed to. One patient has been left in crisis since January with empty promises, an argumentative psychiatrist and pretty much no understanding of how to treat Trauma survivors. Not only has Valley Gardens resource centre neglected my family members care, theyve made it worse with 19 months of empty promises which hes almost lost his life at the hands of. This service needs investigation immediately.
Dec 28th, 2022