The Co-operative Food

Poor treatment of less well off went in and was dressed a little scruffy (albeit in a Barbour), last night. The man at the till held a woman in conversation and ignored me for quite some time. The woman gestured to me in order that the man served me. He was clearly unhappy about having to cut his conversation short. I needed gas and electric on a card, as Im currently renting and the property is metered. The man started talking very loudly in order to purposefully draw others attention to me. I was mortified. I asked was there anyone else to help serve the rest of the queue behind me - he again at volume said no and started laughing with the chap behind me. He then kept almost shouting about my purchase. This is my fist insight into how people less fortunate are treated. I was appalled. What he couldnt see on the surface is that I have 3 degrees (2 higher) and am a loving mum. He judged me on my appearance and purchase, coupled with the irritation of having to stop his chat to serve me. I then tried to feed this back to the Co-Op and whilst Im a fan of digitisation, I realised the customer feedback mechanisms are not inclusive and prejudice against the less well off, in access terms too. Also the level of personal data one has to provide to make a complaint, is disgraceful. Shame on the man who served me and the coop - neither has lived up to brand promise. Where is the dignity and respect for all?
Jan 29th, 2023

Excellent customer service
May 13th, 2021

Rude till staff ,snatching goods out of my hands before i could place them on the counter ,No smiles and didn`t respond after i said hello on arriving and thank you on paying. co op retrain your till staff with manners please.
Apr 18th, 2018

Small has what you need
Feb 14th, 2018

Great place to shop - alot more range compared to the Sainsbury's local on leeds rd, and the atmosphere in store is warm and friendly with polite staff
Jan 16th, 2018