Bridal Rogue Gallery

Went to the Harrogate store last weekend with my friend to try wedding dresses. Thankfully we had been to 2 other shops previously and had a good experience, because if this had been my sole wedding dress fitting experience I would have been gutted. First of all I had been called earlier in the week to move our appointment 30 mins later than planned because a staff member needed to have their lunch break (no issue at all), however when we arrived at the new appointment time we were greeted by the seamstress who informed us that the stylist who was supposed to be seeing us was in fact about to take her lunch break at that time, so it made no sense at all that our appointment had been moved. The seamstress made no effort to ask mine or my friend's name and check I was the correct attendee to the appointment, and she seemed inconvinienced by us being there and seemed in a rush to get us trying dresses ASAP without even offering us any kind of refreshment (not even a glass of water). She then talked loudly about herself for the majority of the appointment and also started badmouthing another bridal shop we had been to earlier that day. When she was getting me out of one dress into the next , she would throw the previous dress onto the floor instead of hanging it straight up (she hung it up afterwards but seeing these beautiful dresses chucked onto the floor was horrible). We also noticed that a lot of the dresses were dirty/ stained with makeup. Honestly the whole experience was just awkward and embarrassing and we couldn't wait to leave. I felt I was trying dresses just to be polite because I knew from the atmosphere in the shop that I wasn't going to find 'the one' here. I can't believe we had to pay 10 for the appointment. Hopefully they were just having a one off bad day but from this experience I do not recommend this shop.
Mar 28th, 2023

Such friendly customer service! Felt very at ease during my appointment. Dress selection lovely and really unique, lots of different styles to any I saw elsewhere. Something for everyone.
Mar 22nd, 2023

Absolutely amazing experience with Bella I found my perfect dress! She was so helpful The shop is gorgeous and has gorgeous dresses.
Jun 24th, 2022

Apr 23rd, 2022

Beautiful boutique and made to feel amazing by the staff. They are so helpful and definitely experts in their field. Loved every moment, thank you for helping me find "the" dress. Seen you in June for the fitting!
Mar 25th, 2022