Barclays Bank

Utterly unbelievable customer service - even with 3 people in the branch doing doing at all, I am still told to go away and make an appointment in 6 weeks time (to open an account) What has happened to UK banks where they believe they can treat the public with such lack of respect and service
Dec 4th, 2022

Truly one of the worst banks ive been to in a while. I had every intention of setting up my first credit account with this bank due to reviews but when i arrived to set up in person, I will now never give Barclays my business or time again. The bank was very quiet when we went in yet still had incredibly slow service? The lady at the desk didnt even greet us and asked why we were here and we told her we wanted to set up a credit card with them. If anything this made her more rude towards us as if it was an inconvenience to her - i personally thought someone coming in to set up a new account is a good thing? Apparently not. She then told us to sit and wait for half an hour until someone would call us over to help us. She gave no guidance or anything and simply just wanted us to wait instead. Bare in mind this was not at peak times and we ended up waiting for just under an hour before we gave up waiting and left. There was no sense of urgency from anyone working there and I think their system is to have you wait aslong as possible so they dont have to do their job. In conclusion, terrible customer service, terrible attitude and terrible wait time. Dont waste your time going into this branch
Mar 22nd, 2023

Constantly lacking in staff often wait in excess of 30 minutes to collect change that has been pre-ordered via a phone line. The queue is always large with only one person working on the counter, Whilst another member of staff trys to encourage people to use the machines. This clearly doesnt work as most people still need to queue for the counter. Please consider putting two people on the counter.
Jul 29th, 2022

Been going here for months to do banking for grandparents because of coronavirus, and its the worst bank ive ever been in. Have to queue for 30-40+ mins EVERY time to do a transaction that literally takes 30secs because there is only ever 1 person on the counter even though they've reduced the counter opening hours. Always another staff that asks me to use the self service machine knowing i cant because its not my bank and i always complain about the wait but nothing ever gets done. Rude & lazy staff, poor management, always long queues, stupid opening hours. WORST BANK IN ENGLAND.
Jul 18th, 2022

First time going into this branch there was only one staff member that spent more time trying to find the other staff. 30mins later he turned up and immediately got aggressive towards the other staff member for asking where he's been. Appalling behavior in front of customers. really glad the branches in York don't behave like this.
Apr 15th, 2022