Springfield Pharmacy

Unhelpful and rude. For the third time in the past year my repeat prescription was not available for collection. They blamed the surgery and told me to follow it up. (The surgery had no request from Springfield) Customer service is non existent, and giving me some emergency medication would have taken them an hour. I cant deal with such an inept and dismissive attitude and but thankfully there are other chemists I can go to.
Apr 17th, 2023

Very impressive pharmacy
Mar 14th, 2023

Our go-to chemist for years. Pleasant. Knowledgeable. As efficient as the NHS allows. Good range of high end toiletries.
Nov 27th, 2022

I booked a private, paid appointment on Sept 26th via Patient Access for Oct 3rd 2022. I arrived on time and let them know. After checking they said "oh sorry, we don't get notifications from Patient Access" which meant I wasn't being expected. They ordered the tablets I was supposed to get with my appointment there and then, making it seem they "had" been ordered and that they'd arrive later that day. The staff clearly didn't know what they were doing and I actually heard them say "I don't know, I've never done this before". They then gave me a form to fill in, which was about the treatment I was after. The treatment requires a consultation with a professional pharmacist, but they just gave me a consent form and wanted me to sign it without having been seen, even though the form clearly stated just above the signature part: "I have been seen and given advice and recommendations..." and the pharmacist part said "I confirm the patient has been seen and given advice...". Since the didn't know what to do and the pharmacist was busy giving covid and flu vaccines, they got someone else (not a pharmacist) to talk to me about the treatment. He said not to worry and that I'd be seen by the pharmacist very soon. In the meantime, people were walking in for flu and covid vaccines, and being attended straight away. After 40 mins waiting, the pharmacist refused to see me and I was told to come back at the end of the day when they were done with the vaccines. So, I paid for an appointment, they refused to see me and was asked to sign a consent form without a professional consultation for a medication I've never had before. In the end I demanded a refund and left the pharmacy.
Sep 18th, 2022

First experience of Springfield Pharmacy prescription delivery service today. Absolutely blown away! Knocks spots off previous providers service & care. Thanks Team
Jun 26th, 2022