Luxe Outdoor

Faulty product. Dishonest company. Horrific courier. Buuyer beware. Far from 'Luxe' should be re-branded 'lame'. Wasted hours of my time & hundreds of pounds wasted. Bought a bell tent from them, it arrived in a totally mangled box with poles poking out of the material. Contacted them immediately to tell them & sent pictures. They apologised & offered 40 off which I did not accept as I just wanted a quality undamaged product not a tent with holes in. I asked to return it, they took ages to reply, then when they finally did reply, sent me a label on a Sunday evening for a collection by UPS the very next morning - they said they could not give me a time or even a rough idea so I had to stay in all day again, as I did the day it was delivered. The courier arrived to collect the faulty product but I had not been notified that the label had been sent by that point (the night before) who checks their Ebay account on a Sunday evening? I asked the courier to wait while I checked if a label had been sent & he said he'd come back in an hour. That was the last we saw of him. I then received an angry message from Luxe blaming me & stating she had paid for a collection twice & I had refused to accept the collection twice - absolutely untrue. I asked her to send me her email address so I could send her the proof from our Ring door bell that the Courier said they would return (video & audio evidence) - I did NOT refuse them, I asked them to wait while I established if the label had been sent, they said they'd come back so I said ok. They chose to leave without collecting the parcel & they stated they would come back to collect but did not. The seller was dishonest trying to get me to cover the cost of the fictional 'two attempts to collect' I have absolute video evidence with audio showing what the courier stated and that they NEVER returned. Now the Luxe has stated I need to lug the c.30kg tent to the post office & pay for the return of the FAULTY product myself they will not refund me for the cost. Even though I made her aware that I am disabled. Faulty product. Horrific service. Dishonest. 400 out of pocket & will have to pay 50 further because she refuses to meet her basic legal obligations.
Apr 9th, 2022

Just had my outdoor kitchen installed - excellent bit of kit. Customer support were brilliant answering all my questions, and the team that installed it were very polite and friendly. Recommended.
Jun 1st, 2022

Just installed our outdoor kitchen, couldn't be happier with the result from Luxe Outdoor! Fantastic Product and Service! Here to the summer!
May 4th, 2022

Excellent products and good services too!
Jun 3rd, 2020