Harpenden Cat Hotel

Nicky is wonderful and the service she provides is second to none. Thanks a million
Oct 23rd, 2022

My lovely Liska was very happy at Harpender Cat Hotel for 3 weeks in August. Thank you
Oct 15th, 2022

Aug 19th, 2022

My cat was very happy here, the cats are very well looked after and the owner gives very good advice, I have left my cat in another place previously and I could tell he wasnt happy, when I collected my cat from Harpenden cat hotel he just seemed so happy and content. They defo do have the cats best interests at heart. And its sure to say I will book him in again . If you go on holiday it makes you enjoy yourself more knowing that your fur ball is also enjoying his holiday too. Thankyou
Dec 26th, 2019

On arrival I met by the owner and her two corgis roaming free, following at her heels which wasn't the greatest way to introduce two elderly cats to a new setting. On collection day she rang me to arrange a time (despite me emailing her two days previously) and also told me that one of my cats had had diarrhoea for a whole week, which had progressed to having blood in it. The cats are 10 years old and it was during a heatwave yet despite this she hadn't contacted me or sought veterinary advice. She said she didn't ring me because I was abroad and she said I don't respond to emails (I have replied to every email I ever received from her). I have no idea why she did not think to text or WhatsApp me instead. She didn't know which cat was which despite having been shown how to tell them apart when we arrived. Furthermore, she was unable to tell me which one was unwell, so I have to question her commitment to the welfare of the animals in her care. When I pointed out the reasons why I found our experience there unacceptable she replied by saying "There's no helping some people", which sums up her attitude to customer service. Other reviews have said she is rude and arrogant and I wholeheartedly agree. I do not recommend this business.
Aug 6th, 2022