Busy Bees in Harlow

Mar 31st, 2023

If I could give -stars I would. My son attended this nursery for a couple of months but on November the 14th was his last day due to what I witnessed that day. My son was due to be picked up at 12, I arrived a little bit earlier and waited by the door. The other kids were due to have lunch and in his nursery room there was a tiny gate that separates the kids area to where they hang the bags and jackets. I see my son waiting by that gate, and suddenly this employee grabbing his harm and literally grabbing him out of the room and not to mention her face towards my son. I obviously did not liked what I saw, another girl then brought him to me whilst my son looked at that person and rubbed his arm and she looked worried. And then I said thats not okay, why did she do that? Funny enough that girl asked *****? I will tell her. I then spoke to the director of the nursery, she said she would investigate and give me a call. She did call and basically said that that did not happened. Number one: I saw what I saw. Number two: your employees saw it too, otherwise they wouldnt have mentioned her name to me. Number three: I asked for the cctv that they talk to highly of and they said that it doesnt record. So why would you have it? Are the cctv not be there for situations like this? And protect our kids? Better not to have it I think. Number four: in no occasion have this nursery apologized for this in anyway. They informed be after I chase them up that an internal investigation was conducted action was taken, and then when I asked what action, apparently they couldnt tell me! This happened to my child, in your nursery by one of your employees and you cant apologize? You cant tell me what happened? That person also had left a mark in my childs arm, I have a picture of it. This is unbelievable service. I would stay away from this place.
Nov 25th, 2022

Positive: Professionalism
Feb 25th, 2022

Positive: Professionalism
Jun 25th, 2021

Fantastic nursery. My son has attended here for coming up to 3 years. I couldnt fault the staff - security is extremly high with parents having key fobs to get you in to the building. The food menu regually changes with a fantastic mixture of foods, but, most of all my son loves going to nursery everyday because he knows he is going to have a day full of fab activities that he can enjoy in a safe enviroment with his friends.
Feb 24th, 2018