Fitter Windows: Double Glazing Harlow & Essex

Dec 22nd, 2022

We had 14 windows and French doors installed and it was installed mostly with out any problems. They had to come back a few times to resolve a few issues which they did and now all issues have been resolved. Windows are great and so far we havent had to use the central heating
Nov 19th, 2022

Very poor service, had fitters back several times(Took ages to get them back)one fitter took a deposit from us to fit decking & never returned(uncontactable). Phoned last week as back doors wouldnt close & was told wed have to go on a list,when my husband said wed have to leave it opened they werent at all concerned, would never recommend this company
Aug 24th, 2022

We initially approached Fitter Windows as they were a local company and so thought 'if anything did go wrong, at least they were local'.. how wrong were we. We had all windows and doors replaced in June 2021 and at first were very pleased until quite quickly, we had issues with the windows. It started off with the windows 'dropping' which meant we couldn't shut them, but now we have a snagging list of a number of items... It has been agreed following an engineer visit that 1 window needs to be replaced entirely, our front door isn't operating right, mortar above the windows has fallen out, all windows have 'catched' at some point meaning we cannot shut or lock, none of the windows seal and our back door does not close properly. We have been raising these issues for nearly a year (not all issues have happened at once). We have had engineers cancel a number of times on the day due to sickness, covid etc (we are self employed and have to take time off) and then not received updates for days, despite chasing regularly. The entire company seem disjointed and inconsistent meaning that nearly a year after we spent surplus of 10k, these windows are not satisfactory and quite frankly, not fit for purpose. To add fuel to the fire, I have followed their website process for filing a complaint which states I will receive a response within 5 working days... it has now been 18 working days and despite chasing several times, I have yet to hear from Martin Dean the MD or any management, which is appalling. I am told he has access to all emails I have sent so is clearly avoiding the issue. I am due to give birth in July and have had nothing but problems with this company and just want these issues rectified, so I never have to contact them again! The stress it is causing and financial impact on us having to not work let alone increased energy bills as they are letting out all heat and so am disappointed I have felt compelled to warn others of the quality and service they provide. Furthermore, sadly we feel we have no other choice but we will now be taking our case to the Financial Ombudsman to try and claw back some of the money we have paid as advised by a third party who has reviewed our position. So for anyone looking for new windows/ doors, do not use this company.
Jun 3rd, 2022

Fantastic experience from start to installation
Dec 22nd, 2021