WHSmith

Store is being neglected by WH Smith. The staff inform me they have been told by head office that 'we are being understaffed for a reason.' given that this is our only post office in Harlow Town that doesnt feel acceptable. The main desk looks like it hasnt been tidied in a decade. Which might explain why your undertrained overworked staff don't know how to register that a click and collect has arrived on the system. So we dont get confirmation emails to tell us our order is in. For that reason i was calling the store to check if my order was there before making the trip into town. 'we cant answer the phone because we dont have the staff'. WH smith are clearly wanting to close this branch but cant because its the post office.
Oct 27th, 2022

Nice helpful staff and used post office inside the shop
Aug 14th, 2022

They let the phone ring and they ignore it on purpose to get you to just come in so they don't have to deal with you its an absolute joke of a store needs either a new manager or a complete new team
Apr 2nd, 2022

manga selection is non existant
Mar 22nd, 2022

Feb 24th, 2022