The Harefield Practice

Truly horrible experience throughout. I've been registered with them for over a year now and unfortunately have to visit regularly. Not only getting a doctor's appointment is a nightmare but also it's almost impossible to get an appointment with a qualified nurse! Simple blood test waiting time is weeks. Moreover, every time I'm supposed to get a repeated prescription or injection, there is a problem, which they don't seem to be able to sort out, so I end up waiting for hours or having to speak to the practice manager. Admin team is an absolute joke, very nice but completely useless. And I thought my previous surgery was bad! Currently looking for a new one as it's just too frustrating and stressful dealing with them.
Dec 13th, 2022

Can never get an appointment! They don't appear to offer face to face anymore.
Apr 19th, 2023

Just awful. Upon injuring my back quite badly at work and in absolute agony I called the surgery for an appointment for strong pain management. Bearing in mind I could barely walk, I received a text 5 hours later to invite me for a telephone physiotherapy consultation in TWO WEEKS TIME ! The receptionist knew I was in more than considerable pain and this was how I was treated. They even had the audacity to text me twice the same week to invite me for tea and biscuits and a free blood pressure check at a local Church. Absolutely disgraceful. 5 Stars for absolute negligence. Also my next door neighbour was on deaths door and one of the doctors prescribed a medication that is no longer in use, which I found out 23:30 at night after driving around to four 24 hour pharmacies, who all said the same thing, no one uses that medication now. Disgraceful and an embarrassment to the medical profession.
Mar 31st, 2023

Been registered here for a while. In the last 4 months I needed to attend the surgery frequently. I always managed to get on the day appointment. The receptionists always were very helpful and tried their best to help. On a few occasions doctors phoned me after 7pm. Really impressed by the doctors' long hours and dedication to help the local community.
Mar 19th, 2023

What is the point of this GP if they will not see you face to face and don't even ring you back - the clinic is virtually empty and devoid of patients when you visit. Also they have fixed the telephones so that when you ring you are always "no 19 in the queue". On one such day, I rang the clinic from outside their front door and had the same message yet popped my head in and noticed the ladies swanning around not manning the telephones.
Mar 10th, 2023