Wickes

I went to the store this Friday afternoon, I waited near the click & collect section as I did a refund there before. I wanted to do a refund, there was two members of staff talking to each and they both didn't acknowledge me untill I said hello I'd like to do a refund. I didn't catch what member of staff said so I repeated and he said back in a aggressive manner 'I said I'm not on tills or till trained' something along those lines but the way he said it was aggressive. Which I don't appreciate at all because you have a customer standing there and you don't bother to acknowledge him so why do you feel you can speak to me in an aggressive manner? What gives you the right to speak to a customer like that when he didn't do anything wrong. I see here there are many bad reviews of the staff members. Will the manager review this or no?
Apr 16th, 2023

Mar 31st, 2023

Better than last time, still slow at the check out
Mar 19th, 2023

Worst Store manager so avoid going to this store. You will regret it later. He has his own rules and think he own the store. See all the previous comments from other customers.
Mar 10th, 2023

30 day return or exchange policy on unused items is ridiculous. Part time DIY often takes me longer than 30 days. I don't want to drive to the store every weekend to buy little items and return things within 30 days.
Mar 9th, 2023