Luxury Serviced Apartments

(Translated by Google) Be careful with this company, Luxury Serviced Apartments. They published some apartments pictures and then they rent you another one. And worst thing is that they believe that's fine and legal. The apartment I received wasn't at all as the pictures. As I arrived on Eastern Holidays, I have no one to talk to, nobody answers the phone or chats until holidays finished. Then they just said that the apartment I saw on pictures was busy and offer some chocolates instead. Some minor issues with the apartment that they solve, but too late. I've been stupidly tricked. Matt and Catherine don't sell what you don't have! Beware of this company, Luxury Serviced Apartments. They post photos of some apartments and then rent you another. And the worst thing is that they believe that this is okay and that it is legal. The apartment I received was nothing like the photos. Since I arrived at Easter, I had no one to talk to, no one answered the phone or the chat until the end of the holidays. Then they just said that the apartment I saw in the photos was occupied and offered some chocolates instead. Some minor issues with the apartment which they resolve, but too late. I have been stupidly fooled. Matt and Catherine don't sell what they don't have! (Original) Be careful with this company, Luxury Serviced Apartments. They published some apartments pictures and then they rent you another one. And worst thing is that they believe that's fine and legal. The apartment I received wasn't at all as the pictures. As I arrived on Eastern Holidays, I have no one to talk to, nobody answer the phone or chats until holidays finished. Then they just said that the apartment I saw on pictures was busy and offer some chocolates instead. Some minor issues with the apartment that they solve, but too late. I've been stupidly tricked. Matt and Catherine don't sell what you don't have! Tengan cuidado con esta empresa, Luxury Serviced Apartments. Publican fotos de unos apartamentos y luego te alquilan otro. Y lo peor es que creen que eso esta bien y que es legal. El apartamento que recib no se pareca en nada a las fotos. Como llegu en Semana Santa, no tuve con quien hablar, nadie contesto el telfono ni el chat hasta que terminaron las vacaciones. Luego simplemente dijeron que el apartamento que vi en las fotos estaba ocupado y en su lugar ofrecieron algunos chocolates. Algunos problemas menores con el apartamento que resuelven, pero demasiado tarde. Me han engaado estpidamente. Matt y Catherine no vendan lo que no tienen!
Apr 14th, 2023

Apr 2nd, 2023

I am writing this to thank Matt at LSA who has provided incredible customer service from the booking/rebooking all the way to help with cancelling the booking due to health reasons/curtailment. He has gone above and beyond to help smooth out all the kinks though sadly the stay did not go through but would book through with him again without hesitation. Highly recommend.
Mar 1st, 2023

The only place to go if you need a genuine 5 star service! My father was taken ill whilst visiting the UK and we needed to find very specific accomodation to meet his and my mum's needs. Matt was fantastic! Extremely professional, attentive but also easy to talk to and very understanding. After running through our requirements (close to the hospital, pet friendly, no stairs, 2 bedrooms and with an open ended check out) Matt managed to come back with a selection of apartments at differing price points for us to choose from. Which was no easy task, as it was August and therefore peak holiday season! He took care of every detail, explaining to the apartment owners the situation with regards to my Dad's health issues and negotiating on our behalf for the booking to be extended, when we needed it to be (we eventually extended twice and stayed for 3 months in total). If ever I need accommodation in London again, there is only one company I will call and only one company I would recommend! Thanks again Sam
Nov 2nd, 2022

Oct 9th, 2022