Tiffany & Co.

Do not purchase the Tiffany Hardwear Double Pearl Ring in Sterling Silver. The pearl end fixings fall off. My partner was very dissapointed with her Christmas present which failed after a couple of months. This item falls apart with very little wear and as such was clearly supplied faulty as a result of poor workmanship. Customer Support is not satisfactory. They do not assist with a postage label/their own trusted carrier and as such I was forced to return the ring using another shipping company (Evri). Despite paying an additional cost for the insurance, the ring predictably went 'missing in transit' and I have been chasing an insurance claim ever since (with no success). Tiffany & Co. have refused to offer me any 'goodwill' and have not acknowledged the fault. I have asked for a gesture of goodwill towards the cost of a replacement, second ring for my partner and they have said no. Altogether a dissapointing and expensive experience thus far, not the sort of quality I would expect from a 'high-end' jewellery manufacturer of this type and certainly not the level of customer care I would expect. I am a repeat customer with a purchase history, but due to this recent experience, I am afraid I will not purchase from Tiffany & Co. again and cannot recommend them to others.
Apr 6th, 2023

Popped in to treat my daughter and staff super helpful, the sales assistant was really helpful and found what we were looking for, she was more than happy to get some other options out and made recommendations as to which she preferred to help my daughter choose. My daughter wanted to think about what one she wanted and no pressure at all to purchase there and then. Popped back three hours later, same sales assistant was serving someone else, however she spotted us come in and came over as soon as she could (literally 2 minutes), remembered what we had looked at, brought over a new one for us and again was helpful and friendly. We were not spending a huge amount so great to see excellent service for all customers no matter if spending a few hundred pounds or several thousand. Small store and none of the three items we wanted to look at were on show but they had stock anyway, so if you do not see what you want ask as they will likely have it. If we need anything from Tiffanys again this will be our go to store.
Mar 17th, 2023

Had a fantastic experience at this store. Went in with a vague idea in mind on what to get. The sales person was super helpful, patient and warm as I went back and forth between a few pieces. Left a very satisfied and happy customer. Would definitely be coming back again!
Mar 7th, 2023

Mar 5th, 2023

Dec 22nd, 2022