ER Group London

ER Group London completed a significant repair to my roof to address faults in its original construction. My experience with Jack Cockings and his team was exceptional and I could not have been more impressed. I have no reservations in recommending the team. The primary issue with the roof was condensation and the plan was to add ventilation. However, once the roof was opened, certain unexpected issues with the existing construction were identified. Jack came in person to discuss and provided clear and practical options. In fact, he advised that the existing structure could be retained and only repaired in the future if needed. I really appreciated Jack's focus on providing clear information and solutions. The team that worked on-site day-to-day consisted of Andi and Xhuljano. They were fantastic. They worked independently but kept me informed of status. They were hard working, considerate and kept the work area tidy. They were courteous to the neighbours and it was pleasure to have them around. Their work was completed to a high standard with a great attention to detail. When I had questions, they took the time to update me and also kept Jack involved when necessary. Overall, I would use ER Group London again for future work and confidently recommend them. They made what could have been a stressful matter, pretty much stress free. Service: Roof inspection
Mar 31st, 2023

We had a leaking flat roof which we had been trying to repair for a couple of years. Two contractors had failed to repair it and we were unsure what we could try next. After some research, I called Jack and his team at ER to come and take a look. They were extremely knowledgeable and suggested a good solution. At first, they fixed most of the problem - but not all.The last patch was extremely tricky to solve, but they came back 3 times at no extra charge, until they finally found the cause and dealt with it. ER were completely clear throughout that they would keep going until the leak was fixed - which I really appreciated. They were nice, professional and they persevered! I recommend them. Service: Roof installation
Nov 1st, 2022

ER Group repaired and rebuilt our roof / terrace and did a phenomenal job. Jack, Andy & the whole team were great to deal with at all times and the job was done to a really high standard - we are thrilled with the results. Highly recommended.
Jul 17th, 2022

Service: Roof installation Positive: Professionalism
Feb 17th, 2022

I would highly recommend ER Group to anyone who is looking to have roofing works done. Jack is very professional and helpful and overall the guys have done a great job for us. In particular, of Jacks team, I would single Dean out as having worked extremely hard and having been really helpful to us. We have used ER Group for a very extensive job so have had a lot of experience of working with them and due to their professionalism and approach I am very glad that we chose to use ER Group for our job. By way of explanation (so that those reading this can understand why I am recommending them), we had a small leak in our flat roof which forms a terrace. I initially called a number of roofing companies that are well rated on here to get quotes. The first couple simply quoted based on google images. They were not willing to come out to see the issues and just insisted that we needed a whole new roof. Jack on the other hand happily came to see us to advise on options. On looking he identified a couple of issues, our bifold doors were not properly sealed so could be the source of the water getting in and the roof itself was an old asphalt roof that wasnt in great condition. Jack didnt try to get us to spend a tonne of money and suggested in the first instance they could do the cheap job of sealing the door properly, see if that did the trick and then we could reassess. The thing I appreciated most about this approach was that Jack was straight with us about options, explained everything in detail and didnt try to push us to do the most expensive job. Ultimately we did however need to do the full resurfacing job so a few months later we had ER Group back to take up the old asphalt and replace it with a new GRP roof. That unfortunately is when our saga began (though I should immediately point out none of this was ER Groups fault). When the asphalt was taken up we unfortunately discovered that the steel and concrete structure underneath was in terrible condition and was structurally unsound. This was rather surprising since we had a structural engineer look at it 3 years earlier and confirm it could take tonnes and tonnes of weight so had then piled it up with a few thousand kilos of plants etc. Many roofers would probably at this point have either covered it up or told us to call them once we had a way forward. Jack though was beyond helpful. He initially sorted out a structural engineer to report on the roof and propose solutions, he helped with debating the issues with the previous structural engineer and he helped with getting a third opinion so that we could progress a claim for the previous negligent advice. All of this help was just happily provided and hasnt appeared on an invoice. ER Group then did everything to remove the old structure from above (without damaging the new kitchen and bathroom in the rooms beneath) and then effectively rebuilt the back half of our house so that we once again have a beautiful 20sqm terrace (but this time that isnt in danger of collapsing and killing someone). As regards cost, Jack was very clear on costs throughout. He thought about everything we would need to be able to quote the worst case so we wouldnt be hit with increasing costs. He then didnt need to be asked to take stuff off the ultimate invoice that hadnt been required. When we got the first quotes ER Group were actually the cheapest but if you do find cheaper I still wouldnt go with another option because there is a huge value to knowing that they will help if something goes wrong and wont turn round half way through saying the bill is going up. Overall, we have therefore had a lot of experience of ER Groups work and I can honestly say that this stressful period in our lives would have been so much worse if we hadnt been working with ER Group for the repairs. Services: Roof repair, Gutter repairs, General repairs, Roof installation, Plumbing leak detection, Roof inspection
Feb 9th, 2022