Pets at Home Head Office

Apr 10th, 2023

Terrible customer service. Online order not turned up, and found no possible way to communicate with pets at home. No phone number, website chat feature not working. Won't be using pets at home in future.
Apr 3rd, 2023

AVOID! Rubbish service. Decided to try them out for the first time. Random cat food was delivered instead of the dog food that I ordered. Karolina D pops up on the chat says shes sorry and asked for the way forward. Im busy typing requesting I actually get what I ordered then she disconnects the chat.
Apr 2nd, 2023

Mar 27th, 2023

I have been waiting for a refund for 8 weeks now, Sarah at Bradley Stoke has been helping me but your customer service team don't seem to want to do their job, I came in with 5 months of Wormer and asked for a refund which was granted the wormer was taken from me qnd I wad told 10 working days for 30 to be put back into my account, 3 weeks later still nothing so I went into see Sarah and she contacted the customer service team again and they apologised and said they would refund 110 for inconvenience and gesture of good will, anyway another 3 weeks later, still nothing, I go back into see Sarah and i said to call me as i had another appointment to get too, anyway customer service emailed me saying its only 30 and I'm being told to contact my bank and ask them about the refund, which I have and they have no idea what I'm taking about!!! You have taken the worm treatment off me and 8 weeks later still no money!! and also I want the 110 that I wad promised the second time around due to being messed around!!!!!!
Mar 3rd, 2023