Hampton Fund

Ambiguous process and poor communication. No help given for the severely disabled child from Ukraine. Thanks God for other kind people around.
Nov 17th, 2022

I have applied for the fuel grant on my mother's behalf end of last year. She received a letter from Hampton Fund confirming that mum received the grant and that it was sent directly to her provider (Scottish Power) This was months ago. We contacted Scottish Power who told us no such grant was paid to them. We have "tried" to get in touch with the Hampton Fund again and again however our request for asssitance and clarification what happened with the grant was totally ignored. No calls returned, no emails responded to, literrally nothing. We got one email asking for a contact number but when provided we received no calls at all. Every time we try to call them there is no answer and if there is, the person who deals with grants is always unavailable. At this stage we do not want to provide the names of the people we have tried to contact but we will certinely be making a formal complaint as this is simply unacceptable. We decided to give up on trying to get this resolved as we do not have anyone in Hampton Fund who can help us and this would seem like a simple job. Mum was awarded a fuel grant which was never received by the fuel provider so the money is gone and nowehere to be seen. To add, mum is a carer of a disable person and is on a minimum money, barely able to survive so this fuel grant could have made a difference. Instead she was promised something which turned out to be not true.
Apr 27th, 2022

Wow these people are absolutely amazing. I would give them a million stars if I could. They're all nice, genuine, kind, caring and warm characters. I cannot fault them. They've saved my life this week and I couldn't appreciate all their help and efforts enough. Thank you so much ladies, I have nothing but love and respect for you all
Dec 26th, 2021

Very helpful.
Dec 8th, 2021

I cannot praise this Charity enough. As a pensioner with my meagre income, they have, once again, kept the wolves from my door. As I have an arthritic hip and am awaiting my replacement operation, I wasn't looking forward to travelling to their offices but Carole, a veritable knight in shining armour, filled in the form over the phone. Bless you Carole & bless the Hampton Fund.
Sep 8th, 2021