Universal Dry Cleaners

Personal service with added care.
Jun 1st, 2022

Service: Alterations
May 28th, 2022

Service: Alterations
May 13th, 2021

Service: Alterations Positive: Professionalism, Quality, Value
Sep 12th, 2020

Have used for 5 years and had 2 issues, first they lost a tailored shirt and denied I ever dropped it off and that I was mistaken even though they returned a different shirt which was not mine with the bundle of dry cleaning which I then returned and explained a shirt was missing, the response I got was "well whom ever got it will return it to us wont they" they didn't obviously, okay he refunded 25 of a 80 shirt only after I pushed the issue. However most recently they ruined a new Ralph Lauren shirt I had only worn it 3 times and had been cleaned and pressed by them each time. The last time I noticed that the cuff colour had been damaged as in looked like it had a chemical reaction and the colour had drained or bleached. Anyway apparently it was my fault and I must of dipped my cuff in bleach or something ( I hadn't been anywhere near chemicals wearing the shirt), nothing to do with them and all they could do was reverse the cuff (why offer to do that for free if they didn't damage it in the first place). Ended up in a shouting match, he is a nice guy generally but his customer service when things go wrong is terrible, would not take responsibility again and tried to blame it on me again, I had to ask for my shirt back 3 times before he finally handed it over! Will never use again.
Feb 27th, 2022