Optique 20)20 Optometrists NW3

We have used this optician for over ten years and always received excellent service for myself, my husband and our daughter. Yesterday I took my 90 year old father and they could not have been more kind and patient with him. I highly recommend them.
Feb 2nd, 2023

Superb result......vision improved.....
Aug 27th, 2022

Not very happy with them. Had difficulty obtaining my prescription (as is my right and should be supplied upon request - not withheld) because they wanted me to purchase expensive frames from them. Charming when trying to influence you to buy - dismissive when you don't. Recommend trying other places that treat you with more respect.
Feb 9th, 2022

Was a client for about two years and I dont think my graduation in contact lenses was right since I would see blurred on one eye constantly, highlighted the issue and was told it was normal and was just the position of the lenses. Decided to leave the yearly subscription and cancel my contract with them due to not being very satisfied with the service for the price ( very expensive). Before leaving I asked for my prescriptions in contact lenses and bought more to be able to use them at work while I found another optician. Lockdown happened and I ran out of lenses Which as a healthcare worker were really important to make it easier for me to wear ppe and since my glasses broke that was my only option tried to order some on line with the prescription I was given and didnt make any sense so I called them to ask and the older man working there answered my call and told me that prescription was for my glasses and said he wouldnt give me the contact lenses prescription because I had not paid for it during my time as a client and that I would have to pay 50 pounds to get it. Also told me the prescription was expired and was not legal to release it. Then told me the optician could call me after paying 50 pounds to assess me (through the phone?!) and I could have a review on the prescription in august Told him about my situation during covid and he told me the optician could call me after paying 50 pounds to discuss and release my prescription. Basically they wanted me to pay 50 pounds just for the Old and wrong prescription after I was a client for more than 2 years during which I paid every month a tariff. I found the prescription and was able to buy contact lenses by myself and also was able to find a good optician who did my prescription properly and I no longer see blurry on one eye. Very rude staff and they just care about how much money they can get from you never buying from them again and wouldnt recommend them to anyone This man wouldnt stop shouting at me over the phone trying to force me to pay for a prescription that was expired and wrong . DO NOT BUY FROM THEM Thank god I took a picture of the contacts box so didnt need them or to pay for a telephone sight test
Aug 8th, 2020

Started with my second eye test with them (Just 30) and they spent a long time getting it exactly right. Then bought lenses from them (Supplied my own frames). Just great service. Owner is super nice and spent a long time going through the options without being pushy. This is my second pair of glasses with them which also worked out well.
May 8th, 2019