Funko Europe Head Office

(Translated by Google) Canceled character order, creation of an order based on positive availability on the e-shop. Two weeks have passed since the order was cancelled. Payment made in the only option, namely by bank transfer. The money still hasn't arrived back. Just a boring standard customer care based email exchange about basically nothing. There was no response to another email. I recommend buying figurines directly from verified fan-shops. From great expectations directly from the distributor, I am ultimately disappointed and the money is nowhere to be found. Its two weeks of my order cancellation and still don't have my bank charge back. Boring, unsuccessful email writing with customer service. (Original) Zruen objednvka postaviky, vytvoen objednvky na zklad kladn dostupnosti na e-shopu. Po zruen objednvky ubhly dva tdny. Platba provedena jedinou monost a to bankovnm pevodem. Penze stle nedorazily zpt. Pouze nudn standardn vmna e-mail na zklad pe o zkaznky v podstat o niem. Na dal e-mail nepila zptn reakce. Doporuuji kupovat figurky pmo z provench fan-shop. Od skvlho oekvn pmo od distributora jsem nakonec zklaman a penze nikde. Its two weeks of my order cancelletion and still dont have my bank charge back. Boring, unsucesfull e-mail writing with customer service.
Sep 17th, 2022

Terrible service. Order for my kid a few funko pops. One can in a damaged package. They said this was acceptable. Now have a kid with a broken heart. Not a childrens company. Stop collecting and never order here. Funko Europe is a scam!!!
Mar 30th, 2023

Do not order from this so called company 60 order on 19 November 22 now 14 January 23 still not arrived emails sent replied with a generic email saying theyre busy cant find a phone number to call to speak to anyone AVOID AT ALL COSTS!! Guess Ive been scammed
Jan 27th, 2023

(Translated by Google) ordered a package on November 30, 2022 and we are now December 11, 2022 and still haven't heard anything about it if there are any problems it would be nice if they notify us. Also sent an email to customer service and after a week have not received anything back. (Original) heb een pakketje besteld op 30 november 2022 en we zijn nu 11 december 2022 en nog altijd niets over gehoord als er problemen zijn zou het leuk zijn als ze ons verwittigen. Ook een mail naar de klanten service gestuurd en na een week nog niets terug gekregen.
Dec 10th, 2022

Ordered multiple items, said was dispatched on 3/11/22 still not received and these were meant to be Xmas presents. Please avoid Ive lost quite a bit of money :( This is an edit my items did in fact arrive and the email response was relatively quick. They provided the photo evidence of my order being delivered. My daughter forgot to tell me she had it in her room!
Nov 19th, 2022