Brackenbury Village Dry Cleaners

Ive tried really hard, gave them all the reasonable chances as Id like to support local business and they are a bit cheaper than their competitors, but I had bad experiences three consecutive times. First, they gave me a wrong shirt. On the second time, they couldnt find another piece I had left to wash. It took weeks to get it back. Finally, I left a bag to fix. The lady told me itd be ready on a Friday as I had to travel next day. It wasnt ready and they didnt let me know beforehand, as promised. I even gave them a last chance, left the bag to be fixed and when I came back weeks later, theyve decided not to do the job. They are not trustworthy and can be very unprofessional. Services: Delivery, Alterations
Aug 2nd, 2022

I wish I could give it 0 stars I really wanted to support this place as its a local business and gave them another chance after an awful experience but was let down again. The first time I had a dress to dry clean and a few repairs (hem and side seam). I went a few days after the collection date and it was only dry cleaned, but there was a big stain which they hadnt told me that they couldnt remove when I picked it up. I explained the repairs again and went back a second time after the new date and only the side seam was done. They gave me a new date and predictably on the third visit they still hadnt done the hem and knew nothing about the dress even with the ticket but told me to come back. The same happened on the 4th visit 6 weeks later - a complete waste of everyones time. After that I spoke to the manager and he said he would get the hem repaired and also try special chemicals on the stain to get it removed, which they did finally on the 5th visit almost 3 months later. Which begs the question why they never did the special chemicals in the first place. I decided to give them another go to do a small repair job on my sons uniform on a Monday afternoon and spoke to the man to get it done asap and he said collection on Wednesday afternoon. I sent someone to collect on my behalf but had misplaced the ticket so she went and told them the description and that I went on Monday. The woman said she couldnt find anything with that description and asked for the ticket and my friend said that it had been lost. She called the man whom I presume is the manager and after speaking in a foreign language she hung up and told my friend to go to a different dry cleaners around the corner as the coat was not here and that I had made a mistake and sent it there. I went back that same evening with the ticket and this time the man was there recognised me and remembered that I had bought it on Monday, but said that the women made a mistake and sent it for dry cleaning instead, the story then changed again and said he sent it for dry cleaning when I questioned why she said she didnt know anything about the coat. The story kept on changing every time but what was really dishonest was that when they thought I didnt have the ticket they sent us to the other dry cleaner saying that they didnt have it here and wed made a mistake. I still dont have the coat but they said they will have it tomorrow. Meanwhile my son still doesnt have his uniform Terrible service, terrible cleaning, extremely disorganised and unprofessional staff. Avoid, avoid, avoid Update - I went the next day and received the jacket with an awful repair job. They said they had sent the coat for dry cleaning which was why there was confusion but the jacket was not dry cleaned (still had my childs stickers on!). I have had to take the coat elsewhere for the job to be fixed
Oct 13th, 2022

Terrible experience with this place. Went there once with 3 pieces for repairs and the lady was not able to tell how much they would charge for it. I left my phone number and she told me she would send me a message with the price. 2 days later she hadnt so I went there again and she still didnt know the price. Again promised to message me and didnt. The third time I went there they had done the repairs without my confirmation and the person who attended me was really rude. Unbelievable.
Apr 30th, 2022

Ana is very nice person who does really good service. My shirts had Make-up marks and when I collected, couldnt recognise them as it was cleaned on professional level She does: alterations, shoes repairs, dry cleaning and same day ironing service also I recommend the place with 5
Mar 11th, 2022

Positive: Professionalism, Quality, Value Service: Alterations
Oct 2nd, 2021