Agoda London Office

The companys customer service people just GHOST Me!!! After the booking problem happened, this company swallowed my 100 deposit fee. I want to acclaimed the problem. But surprisingly the customer service people just GHOST me after three emails asking for my screenshots. That guy names Manual D. I dont know who is the manager or something. You are proud of hiring such unprofessional and unresponsive people on site??? Such a pity.
Mar 11th, 2023

Avoid. Very incompetent, were almost go as far as saying that this is a scam.
Mar 6th, 2023

Appalling customer service. Took 3 weeks to finally get someone to deal with our issue. They just kept sending the same email every time. Absolutely disgusted at the property we rented in Morocco. Gutted we had to stay one night as we arrived late, but the description and photos were nothing like real life. Agoda really need to spot check the properties they advertise.
Oct 3rd, 2022

Would of given a zero out of 5. Looked for travelodge and they hijacked my search, their calendar kept jumping so inadvertently booked the wrong dates, arrived at Travelodge to realise this and Travelodge were great and gave me their last room. Tried to contact Agoda impossible, had to contact via twitter but they refuse to refund even though date I actually booked is weeks away and Travelodge would of amended the booking no problem but they have had issues dealing with Agoda. Agoda eventually agreed to a credit note not a refund but I want my money back. I will raise a credit card dispute but would not use this company again under any circumstances, no customer service and no contact details. Awful Company very sorry to have accidentally used them
Sep 6th, 2022

I couldn't find the right details for Agoda's main HQ so posting this under the London Office. My experience with Agoda has been dreadful. Trying to find a number to speak to Customer Services is nigh on impossible. There appears to be neither telephone number or email on their website that is UK related. I managed to find a number I called a few months ago relating to a booking I made (which I subsequently cancelled), less said about that...It went through an overseas call centre. The adviser was helpful but was unable to sort out my issue - I wanted to delete my account. They advised downloading the app, which I did and signing out of it. This did not help. So, my details are still on their website, which I'm not happy about. Next time I need to book a hotel room I'll book directly with the establishment and won't ever be using Agoda. These huge corporations are like a black hole, to be avoided at all cost. I gave it one star so my review would be saved, but it doesn't merit it.
Aug 7th, 2022