TSB Bank

Very nice friendly service and certainly vwry helpful. Christopher
Apr 10th, 2023

Not an encouraging start - phoned the number given for the branch to find out how to register a power of attorney with them. Got told by auto response to use their website for my banking needs ( I am not a customer - the donee was) - then goodbye. Useless system - now forced to travel to this branch to see what I need to do . We shall see what service I receive. At the Hammersmith Branch the two staff I dealt with couldn't have been more helpful - arranged an appointment later that day and then did the whole application online with me. Fantastic service in comparison with Barclays.
Dec 30th, 2022

Horrible customer service. Today I went to deposit a reasonable amount of money into my bank account, I was a bit concerned due the note were a bit sticky, so I warned the staff who attended me. ALL WENT WRONG. He just put the bunch of money in the cash machine and it got stuck so I had to leave with no proof that I ever bring that money as the staff is telling me to go and they will call me back later. SHAME.
Nov 11th, 2022

Sep 15th, 2022

I'm starting to think to change the bank. I spent 15+ min in a queue to ask for cash (coins). When it's my turn, they don't have. They invite me to come back later. I said I woul try (I don't live in the branch, I have live). I tried to do my best, but unfortunately I arrived 3.02pm (still customers inside) but they didn't permit to go in because this branch closes 3pm on Thursdays. Ok, I can understand it, it's the schedule. The problem is: tomorrow is open but they don't give cash. And any branch has a different timetable (Clapham Common closes 5pm on Thursday. So, TSB likes customers, likes money but they always puts trammels to have your money: - you need to guess the timetable (different branchs, different time), - you need to guess if that branch has cash that day (it can be open the branch but just a machine with notes) - you need to guess if the branch has coins (as much as they push me to use the card, I will use cash/coins). Every day, the British banks are more similar to Spanish/Italian banking services. That happens when your British bank is part now of Banco Sabadell, one of the worst Spanish banks with the customers. Very sad.
Nov 14th, 2022