Well Halstead - Halstead HC

Well... I am standing in the queue as I right this. I understand staff shortage but seriously could you get some kind of agency staff in to man the till and have some kind of organisation. Always herd good things about this pharmacy that's why I set up my prescription to be sent here. But it just seems to have gone down hill very quickly in a short space of time. They also send text saying meds are ready when you finally get into the shop , then told its not ready or half of it is missing. I work in a customer service environment and yes dealing with the public can be hard at times so I understand the frustration of the staff who work there and why perhaps they can seem a bit offish with customers . I think the management of this pharmacy need a good kick up the backside and to sort it out . Last Saturday the queue was literally the length of the car park to near the road.
Dec 10th, 2022

Not good, have constantly messed up my prescription.
Mar 20th, 2023

I understand if a company is understaffed. I work in a care home, so I know what does it mean to be short/stressed/busy on every shift. But, I don't understand, if someone talk to me like I am a little child and also she was very arrogant and this was the lady in charge. On my opinion, noone is going to the pharmacy because this is our hobby, we go there, because we are not well and we need medical treatment. In 2 weeks I was in the queue 3 times on my off days (30min - 2, 5h) and I still don't have my prescription. I don't know when I will have it. GP helped me out with this situation, but I am sure, I will not come back here.
Dec 22nd, 2022

Shambolic absolutely terrible service the poor staff cannot cope in queue with customers who have tried multiple times to get their prescriptions well management should be utterly ashamed of themselves.
Dec 14th, 2022

Shocking service. 1 person dealing with the queue that took 40 minutes today (people queuing in the snow). Many turned away unable to stand for so long in freezing temps. Then when you get to the front they have no medicine ready so told to wait another hour or longer. Then have to queue again. Its a joke, what's irritating is that the staff do not communicate at all. you can queue outside for 20 mins only to see a sign on the door saying cash only so have to go away to get cash and start again. All staff need to get a sense of urgency they are slow to do anything and half look like they are just wandering around with their heads down avoiding eye contact. Its like the customers are invisible. Many left because it was a joke and nearly all people in front of me turned away without getting what they needed, told to come back. Moto of the story, don't get ill in Halstead or surrounding areas, you'll die before anyone helps.
Dec 12th, 2022