Enterprise Car & Van Hire - Halifax

Great staff !
Mar 23rd, 2023

I wish to commend Enterprise Car & Van Hire (Halifax) for their excellent customer service, particularly Zara Latif. She was extremely helpful, competent, courteous and professional. I wouldn't hesitate to use their services again or recommend them to others.
Feb 24th, 2023

A huge THANK YOU to all the team at Halifax, especially Zara, Shana & Sherry who dealt with me. This was my first time here & was more than I expected. Staff were warm, friendly, professional, attentive & everything was smooth & efficient. My hire car was in excellent condition & a treat to drive. The icing on the cake was unexpectedly taking me to to get my repaired car back. I will definitely recommend you (have already ) & use again. A very positive experience!
Feb 17th, 2023

Update: 18/04/23 The Team at the Halifax branch is just awesome. That is the reason why I keep going back. I have used car rental companies allot, including other brances of Enterprise, but the Halifax Team is just out of this world. You should really reconise them for all their hard work and dedication! The manager was super helpful and clearly care for the work they do. ------------------------------------------------------------------------------------------ WOW! Never have I ever had such an amazing car hire experience! I have rented cars allot in my lifetime, but I can honestly say this was the ONLY time I have walked in and out in under 5 minutes. I had to slap myself to make sure I wasn't dreaming! Excellent customer service and the process is flawless! Just want to say a big thank you and well done to the team, you have got it perfectly right! Enterprise should give you an award.
Apr 18th, 2023

Had a great experience with the Halifax branch directly when I had a confirmation call after booking, young man who called was great However rang up today trying to speak to branch and was put through to customer service and it was like dealing with a completely different company. No sort of 'customer service' whatsoever. I had a number of questions in relation to the van I've hired for next week which I was treat with up most disrespect and then when I asked if it would be possible to extend a booking the gentleman sighed and said no because you've pre paid. He recommended I cancel the booking, surely this can't be a helpful business practice, I was wanting to give enterprise more money. I've since seen if another two companies have available for the week I want it and am tempted to cancel and wait for the refund. National Shire Link in Huddersfield have been helpful so far. I'll try and speak to Halifax tomorrow and see what I can do. I know large corporates like Enterprise don't need my money but still thought the customer service would be more helpful.
Feb 17th, 2023