Vodafone

Came into the shop unprepared as my phone broke unexpectedly. Tasmia, a lovely staff member at Halifax Vodafone did a great job at helping upgrade my phone, explained all my options clearly, and worked out the best deal for me. Thanks Tasmia!
Apr 18th, 2023

First class service staff very helpful
Mar 16th, 2023

Not happy with the service in this shop. I felt like I was a nuisance for even being there. The female staff member is rude & arrogant. I tried to ask about my fone/bill etc & was told I needed to ring a specific number, it was all done by text & took so long, my fone died, I didn't get any help. Filled in a survey but no-one got back to me. Will not use them again, when my contract is up I shall be looking elsewhere
Dec 15th, 2022

Nov 15th, 2022

My iphone 13 (had for 22 days) froze and then wouldnt turn back on. I went into the Halifax store on Sunday 11th September and a very rude female sales assistant tried to accuse me of dropping my phone and causing screen damage. I told her that wasnt the case and that I wouldnt lie about it and waste my own and other peoples time and she didnt like it. Her more knowledgeable colleague managed to get the phone working by resetting it. When I asked why it had done that, especially with it being so new, She was still very rude and tried to say that the reset was needed because of the screen! (There is a very very faint surface scratch). Shame as the other staff in there have always been helpful, however I wont be using the store again.
Sep 27th, 2022